United Flight Diverted due to COVID-19 Medical Emergency, The Airport Council International MarComCX Award Winners, Heathrow Receives Approval to Build Third Runway. The ACI gives out the Airport Service Quality Awards (ASQ), based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. The awards were based on the ACI ASQ survey, which records passengers' immediate appraisal from check-in through to departure at more than 300 airports worldwide. In 2019, the airport won Best Innovative Project for the successful completion of its three-year Airfield Rehabilitation Program, which modernized the airfield with sustainable infrastructure that reduced energy usage by 75 per cent. Past Winners: 2017 Airports Council International (ACI) World is pleased to announce the recipients of its annual Airport Service Quality (ASQ) Awards for 2017. Felicia Constandopoulos, Deputy Head of Marketing & Sales, Concretum, 30th ACI EUROPE Annual Assembly & Congress (Virtual Event), The annual meeting for air transport senior level executives and industry leaders, Limak Kosovo Prishtina International Airport Adem Jashari, Associate Managing Director Infrastructure Finance. The presentation from the Brussels Airport CEO was very personal and showed how critical leadership is. It has been a good event and very busy. They cover 5 traffic categories of airport, including the brand-new ‘over 40 million passenger’ category. It has been a very good conference, with interesting sessions. ACI-NA annually awards up to five awards recognizing outstanding … The awards are given to the airports that offer the best customer experience according to the opinions of their own passengers. In addition, we are launching a brand new awards category - the Digital Transformation Award, an initiative of SESAR Joint Undertaking, in collaboration with ACI EUROPE. The awards are given to the airports that offer the best customer experience according to the opinions of their own passengers. It is my first time attending the ACI EUROPE Annual Congress and it has been a very positive experience. ", Radio Advertising- Norman Y. Mineta San Jose International Airport (KSJC), Promotional Items- Seattle-Tacoma International Airport (KSEA), Print Communications- San Francisco International Airport (KSFO), Partnering With Concessionaires/Service Providers- San Francisco International Airport (KSFO), Partnering With Carriers- Calgary International Airport (CYYC), Newsletters- Albuquerque International Sunport (KABQ), Digital Advertising- Tampa International Airport (KTPA), Customer Experience Technology Innovation- Chicago Department of Aviation (KORD/KMDW), Video and Film Production- Vancouver International Airport (CYVR), Community Education and Outreach- Lester B. Pearson Toronto International Airport (CYYZ), Special Events- Indianopolis International Airport (KIND), Brand Identity- City of Colorado Springs Municipal Airport (KCOS), Social Media Campaigns- Edmonton International Airport (CYEG), Best in Airport Partnerships- JetStream Music Festival/Austin-Bergstom International Airport (KAUS), Responsive Communications- Pittsburgh International Airport (KPIT), Annual Reports- Edmonton International Airport (CYEG), Overall Public Relations Programs (Small Airports)- Wilmington International Airport (KILM), Overall Public Relations Programs (Medium Airports)- Louis Armstrong New Orleans International Airport (KMSY), Overall Public Relations Programs (Large Airports)- Los Angeles International Airport (KLAX), Overall Marketing Programs (Small Airports)- Lehigh Valley International Airport (KABE), Overall Marketing Programs (Medium Airports)- Milwaukee Mitchell International Airport (KMKE), Overall Marketing Programs (Large Airports)- Los Angeles International Airport (KLAX), Overall Customer Experience Programs (Small Airports)- El Paso International Airport (KELP), Overall Customer Experience Programs (Medium Airports)- Winnipeg James Armstrong Richardson International Airport (CYWG), Overall Customer Experience Programs (Large Airports)- San Francisco International Airport (KSFO). With regional offices around the world, learn more here. The Accessible Airport Award in association with the European Disability Forum will return again this year. The conference sessions I attended were very interesting, and the networking and social aspects have been very good. The Airports Council International is a group that represents airports around the world and "pursues airports interests in discussions with international organisations" and "defends airports positions and develops standards and recommended practices in the areas of safety, security and environment initiatives.... advances and protects airport interests in important policy changes on airport charges and regulation, strengthening the hand of airports in dealing with airlines." Are there any airports the shoud've won but didn't? The ACI EUROPE Annual Congress is a well-respected event and is very good for us. Best Airport Website, North America: Airports Council International – North America Lynden Pindling International Airport Marketing Award: B.C. 2017 - Airports Council International (ACI) - Annual Awards Best Airport by Region First place: King Shaka International Airport; Third place: Cape Town International Airport Bram Fischer International Airport achieved first place by Region in the under 2 million passengers category, as well as most improved airport; Safety Awards. The ACI EUROPE Awards ² recognise excellence and outstanding achievement across a whole range of activities. We use cookies to ensure that we give you the best experience on our website. Sixteen airports are first-time winners this year in the annual Airport Service Quality Awards from Airports Council International. Scroll down. Any that did win shouldn't have? The Peggy G. Hereford Award, given to the airport that receives the most first-place awards and honorable mentions, honors creativity, effectiveness in reaching audiences with a message, and the overall scope of an airport’s effort in marketing and public relations. Please subscribe to stay updated about the next ACI event. The 15th Annual ACI EUROPE Best Airport Awards were announced last night during the Gala Dinner of the 29th ACI EUROPE General Assembly, Congress & Exhibition, hosted by Hermes Airports¹. Major Milestones. Airports Council International (ACI) World announces the airport winners of the prestigious 2017 Airport Service Quality (ASQ) Awards. Along with Torino and Cork airports AIA has been shortlisted in the Best Airport Award under 5 million passengers category at the ACI Europe Awards. The Airports Council International - North America (ACI-NA) represents local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. 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