When we asked for a manger the front desk representative suddenly developed amnesia and her English immediately began to deteriorate. Prior to our arrival in Mexico we had no illusions that we were not going to be staying at the Hilton but expected that at least one of the 7 restaurants advertised at the Iberostar resort would be comparable to a 4 Star restaurant based upon Apples 5+ rating. They was very upset about all the worries, so, airport agent call me and ask me was I going to pay for their tranfers ride to the resort, I said know it was included from apple vacations after the second call back to jamaica. He hung up the phone. On our fourth night we tried the Mexican Restaurant which we felt would and should be terrific in light of the fact that we were in Mexico. We did not hear anything and when we had the issue with the staff members dismantling the dining room around us at 7pm (during our meal) we went back to the front desk and was asked to wait a few minutes and a representative from PR would be right over to talk to us. I can keep going on but I am just very disappointed and very sick of the lost of all of my money!!! After I was sick with low blood sugar. (Well I thought at least they are going to do something for us.) (OK…. If you have a family with a couple of kids that love the beach and burger and fries Iberostar does a nice job with the beach portion of their resort. She told us i have three witnesses and this is all i need to defend myself. This is at best a 3 star hotel. Immediately upon exiting the immigration screening section you were descended upon by everyone from baggage handlers, taxi drivers, time share resort salesmen to people trying to sell you anything you could think of. After the first time we “tried another meal” and found it to be just as disappointing we made a point of trying to fill up at the buffets and not anticipate a decent meal at night. 3. Not bad, but could've been way better. She then took us over to Crown Palace. www.applevacations.com We had a huge problem getting from the hotel to the airport. On our sixth night we went back to the “Gourmet French Restaurant” as the people we met at the pool and beach had warned us to stay away from the Japanese Restaurant with comments like “our meal was just plain terrible” to “we had to ask our waiter to please find us someone who could speak English and tell the cook to prepare a meal based upon our requests and not his interpretation of what a Authentic Japanese meal should taste like”. READ MORE HERE ... http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=75&p=123#p123. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Apple Vacations Customer Service. I realize that everyone has to make a living but when you are trying to get your luggage and find the right exit while making sure your family stays together the last thing you need is a time share salesmen literally breathing down your throat. This is kind of a double ### because of the new legislation on leaving the country. after almost an hour wait in the line to check in the rep at the desk says, "oh your going to punta cana?! There was nothing on the flight screen showing Allegiant air at all . I had no problem walking around late at night and I felt that the staff were all trustworthy (by that I mean I used the safe in the room but did not have any issues with leaving money in my clothes in the room while I was at the beach or In the pool), the issue I had was at the airport. Security For a 5 star hotel, this seems unacceptable and a true rip-off. I complained that night and was met with a number of apologies and a visit from the “Head Chef” but we were left with a situation where we needed to “find” something to eat at 9 am that was not Burgers, Carbs or a picked through buffet. I tried for two days every hour on the hour to find a apple rep that was supposed to be there in the hotel. This company does respond, but not as often as you'd expect them to. The resort did have a nice set up at the beach. When I canceled my vacation because passports are (backed up by the millions) they told me that I could only get vouchers. If you called from your room they would be there anywhere from 5 to 20 minutes and were very accommodating. No filing fees. We have a trip booked to Punta Cana in March with Apple Vacations. I explained that I was snorkeling during that time and he became angry and insisted that I disclose whom I purchased a snorkeling trip through. Imagine 5 + Infant and baggage in a small car it was a tragedy. I was uncertain of whether or not I contracted any infections. He stated that we would need to attend the Friday welcome briefing (1 day prior to our departure to get this information). I found i didn't get what i paid for and would not use apple again. and the worst is that they don't let you take this cushions to use on the chairs, they used it separate, chairs from cushions. Had we had some sort of notice we could have gotten something to eat in the airport, but there was no notice. Our plane to Philadelphia departed at 5:11 am. I do not remember any of my information. A majority of the items in the buffets at lunch and dinner involved a lower cost cut of meat drenched in a number of sauces that ranged from very oily to low end butter substitute. Actually when you purchase a package from any company with a major such as American the flights ticket are purchased from the airline thru the travel company. spotting the pillowcase. Description of machine follows. IBEROSTAR Hotels & Resorts, the hotel division of Iberostar Group, is one of the most renowned Spanish hotel chains at the global level. so he She told us she would have to turn this matter over to her supervisor who was not there and that her supervisor would be back the next day between 8 and 9 am and that the supervisor “would contact us as soon as she was in”. My husband and I could not even hear each other talk and by the end of the flights I had an extreme headache. Founded by the Fluxá family in Palma de Mallorca (Balearic Islands, Spain) in 1986, it has come to offer top-level accommodation in major travel destinations around the world. Quite frankly, the reservation process for those restaurants involved an additional step and he simply did not want to take the time to make sure we got what we asked for. d. The fact that the grounds people decided to spray for bugs in a populated area as we were going from one resort to the other and despite the fact that they could see us approaching continued to spray in front and behind us which resulted in us having to deal with the bug spray/fog for about 100 yards, On a number of occasions we were left with a decision as to do we drink the mystery drink or ignore the waitress and ask the bartender (who were usually very good to deal with) for the drink. I think it is a fraud to recommend this hotel as 5 stars, which is why we demand reimbursement for all our expenses for this vacation. To add insult to injury, most restaurants had a buffet for your appetizer and dessert and were quickly picked over. People are not satisfied with your vacation resorts. • Qualified, specialist staff. The low quality of our meals, First of all, when you send a complaint via Apple Vacations | 9,821 followers on LinkedIn. The invitation provided the names of our apple representative and how to contact these individuals. Was the same on a way back home. © 2004-2021 ComplaintsBoard.com. The lack of proficiency in basic English was really an issue at the bar. My son served as our translator but when he wasn’t available we had a problem with the waitresses not understanding any request for any drink that was not a “straight rum and coke”. View guidelines for using Apple Trademarks and contact us if you have any questions, or if you need additional assistance. Frequently asked questions for Apple Vacations, the nation's largest provider of Non-stop Exclusive Vacation Flights. It was difficult if not impossible to get a salad unless you raided the condiment section of the burger buffet and used the lettuce, tomato and onion as a basic garden salad. This offer is not satisfactory to us because we have no desire to return to the same hotel that we are completely upset with. We had a great vacation in Punta Cana, Gran Bahia booked through c. The fact that we could not get dressed for dinner at 5:15 due to the fact that the maid had just started to clean our room and we had to go searching on many occasions to find a maid to get refills (toilet paper, towels), So we all get off the plane and they usher us to the boarding ramp which was just around the corner and we all start boarding the plane. In our case the staff proceeded to break down the room around us as we ate and used the room to store then retrieve chairs, glasses and tables. We waited almost until 3:00 am and no one came. So we had to wait until the next morning before we could eat anything. My issue was not the 6:50 am departure, it was the fact that we arrived at the Resort at 11 am and could not get into our room or any room until 3 pm. If anyone in your party has a walking disability I would not recommend staying at this resort as they will have a difficult time getting around due to the slippery tiles unless they stayed at the high end Grand resort which has carpeting and due to the fact that it is an adult only resort you do not have to deal with kids running from pool to pool to their rooms getting the floors wet. The steak/tenderloins were tough, the fish was overcooked. I think Apple Vacations who rated this hotel as a 5 star hotel should be accountable for deceiving people. This hotel was 75% improvement but the showers had not seen any type of cleaning in a long time. So, feel free to place your review! The airline has control over the pricing and schedule of the flight. If Apple is booking the charter and as such they know exactly what time we will be arriving to require us to sit around for 4 hours in 90+ degree heat until our room is available is unacceptable. When asked to be together we were told that we will have to get this fixed in Mexico. I spent alot of money planning for this vacation for our family. Use this comments board to leave complaints and reviews about Apple Vacations. Overall; The flight was delayed and our transportation from the airport to the hotel had left. Overall; Needless to say the constant distractions dampened any conversation and at times we simply had to stop talking until the staff had finished moving a table out of the area. When we checked I requested seats at the front of the plane but was told there was only seats left towards the back. Because of the reps laziness we had to go through hours of agony trying to get a flight wich in the end cost 4 of us $695 dollars EACH wich was almost the cost of our $900 vacation just to get down there and we missed a whole day of vacation that was included in our package. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. My husband went to the Apple Desk desk at the newly designated time to get our departure information. Founded by the Fluxá family in Palma de Mallorca (Balearic Islands, Spain) in 1986, it has come to offer top-level accommodation in major travel destinations around the world. I had a group booked with Apple Vacations traveling to Cancun flying USA3000. We asked the Apple rep if our flight was on time and he said yes. In fact, no direct flights between Boston and Montego Bay exist at this time. At the beach you can enjoy great water, views, sand, semi comfortable beach chairs under your own umbrella and the wait staff will bring you food (burgers and fries) along with drinks all day. VACATIONS Our powerful and growing vacations brands are why Apple Leisure Group is the nation’s largest provider of charter flights, and the largest vertically integrated seller of vacation packages in the United States for travel to Mexico, Dominican Republic, Jamaica and the Caribbean, moving approximately 3.2 million passengers annually through our well-established vacation brands. When I went to the Apple Desk, the representative was not there and other representatives informed me that he only was at our Ambar lobby for 1 hour each day (10:30-11:30). When we attempted to place this call, we were informed by resort staff that this would cost money to call Apple unless a guest service agent would be willing to place the call for us. Follow the instructions on the page to choose the reason why you want a refund and submit your request. Specifically, we had a number of what we considered to be legitimate issues to include; The bathrooms had no shampoo, conditioner, or a vanity kit (as a 5 star hotel should have). On our second night we tried the Steak House and the meat was tough and very greasy and the vegetables mashed and soaked in oil. Mr. Rivas became very rude and walked out. The next day I sat in my room from 9 to 11:20 am waiting to hear from this “supervisor” and after leaving a message with our concierge left for the beach to join my family. Apple Customer service representatives have disappointed us two years in a row. I hope you can solve your problem, good luck! Finally I found someone who told me the flight out of Boston was delayed 35 minutes so I figured the plane from Boston should have been there by 2:10 pm Punta Cana time but it was not. Since we were an “international flight” we could not leave that small room we entered when we departed the plane, so they made us line up in groups of 5 at a time and escorted us to a bathroom. We arrived at Logan at 6:45 a.m. We understood that breakfast and lunch involved buffets and we were fine with that. I do not contribute his failure to make a reservation at the sit down Mexican/Italian restaurant to a misunderstanding or inability to communicate. Best of ll, because it gets oxygen from the air around you, there are no gas or liquid tanks to fill. Considering guests as the backbone of the organisation, the IBEROSTAR brand and the firm’s business strategy are aimed achieving customer satisfaction by providing the best quality service. RETURN FLIGHT ON JANUARY 22, 2011 In fairness to the resort the waiters were very nice and most of them tried their best to make sure we had a nice dinner experience. The departing flight from Boston to Montego Bay on April 10 had one connection (Miami); the returing flight American Airlines #1812 on April 17 was indicated on the company web site as a direct flight, and we had to pay an extra fee of $65 per person for it. Flight Chris Condon Manager Townsville Show is a thug, standover man, king hit king, bully, and an agressive violent criminal, who should be locked up in prision permanently because of all his unprovoked assaults causing grievious bodliy harm to innocent people. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Quite frankly, the reservation process for those restaurants involved an additional step and he simply did not want to take the time to make sure we got what we asked for. It was difficult to find a decent meal. On our third night we tried the “Gourmet French Restaurant” and again no one had a decent meal. Specifically, we had a number of what we considered to be legitimate issues to include; h. As I had stated above we were taken back by the lack of cleanliness. Now keep in mind, this is an all inclusive resort were we spent close to $10, 000 for a week and a majority of the waitresses did not have a basic understanding of English. Well, it was horrible. room with a food poising infection. I think Iberostar/Apple should have had a representative at the gate (we arrived in a Apple chartered plane) to save us from having to fight these people off. We did not hear anything and when we had the issue with the staff members dismantling the dining room around us at 7pm (during our meal) we went back to the front desk and was asked to wait a few minutes and a representative from PR would be right over to talk to us. c. The air condition ranged from “kind of working” to being ok, Box 6500 Newtown Square, PA 19073. 4. If you wanted to live at the beach, were not concerned with the above referenced dining issues and did not want any other activities I think you would have a decent time at this Iberostar resort. Liars! The desserts were comparable to what you would receive on a low level cruise or the packaged dessert you would buy in bulk at Sam’s Club. So our return flight was to depart at 2:35 pm and did not depart until 4 p.m. e. The fact that a employee had charge my daughter $8.00 (American) for a bag of cheetos, • Expert entertainment teams and sports and entertainment programmes. In the evening, as I was showering, my boyfriend turned the lights off in the bedroom and fell asleep. She cannot represent any company at all in any business . On a number of occasions we were left with a decision as to do we drink the mystery drink or ignore the waitress and ask the bartender (who were usually very good to deal with) for the drink. 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