If youre looking to stand apart from the crowd with a sneaker thats just a little bit classier, a tiny bit more put together and slightly more polished, youll catch your stride with Oliver Cabell Mens shoes. The regular return policy is still in effect. 
As their customer we were put in a situation where we lose money no matter if we decide to keep the product or return it. International Association of Better Business Bureaus. This Oliver Cabell shoes review will examine key elements of the brand and its products to assist you in making an informed purchase decision. If i dont receive a answer by sundaw i will contact my bank to alarm the fraud they did to me! I am starting to wonder if this is a scam company. Oliver Cabell also succeeds as a popular brand because they combine old school techniques with innovations in technology. This was their error and I have spent a ridiculous amount of time tracking down my money. My invoice number is ***** At this point I do not care to have the smaller size. The exterior of the boot has to stand up to the elements and your sense of adventure and ambition.
cabell oliver lion low Sincerely, ***************************. Because each carton contains a large number of products, it may take some time to **** each pair/item in good condition and check for faulty or incorrect items sent. I emailed support 4 times. And secondly, if you try to return the shoes, you will not receive your money back as they promised. I ordered a pair of shoes and paid $20 for expedited shipping, coming out to a total of about $230. I promptly contacted Oliver Cabell via email (note there is no phone number or address on their address.. only a store location in **) to let them know I wrongfully received a pair of mens sneakers and still had not received the two pairs of Womens sneakers I ordered and paid for. In his life before Cabell, he worked for a non-profit. You can also take advantage of the Try Before Buying Program. After days waiting for a response I finally was told my refund would be made within 10 days. Im highly disappointed in the customer service considering how much he paid for the shoes. erving cabell oliver All reviews are published without moderation. THIS COMPANY IS ABSOLUTELY RIDICULOUS. They tell you to size up if half size. We unfortunately encountered a system error which caused for the replacement order not to be shipped to the customer. chelsea boot cappuccino cabell oliver lion I ordered womens sneakers in a size 10 and what I received was a HUGE pair of mens sneakers (I suspect they were a mens size 13). Just this week, they issued me a credit for $210.94 but the total I am owed is $458.98. :)Thanks for your kind understanding, Damian. Oliver Cabell makes quality shoes crafted using the most ethical factories and materials at affordable prices. Thank you, Marcus! Our fulfillment center only ships items that are in good condition. The refunds were processed accordingly and a store credit for one of the orders has been provided as well. Hand stitched in the Marche region of Italy, youll treat yourself to luxurious side of basics with buttery Italian calfskin leather and the Margom outsoles of these iconic low-top silhouette hand crafted Oliver Cabell white sneakers.
4 days later no response to email. Theyre versatile and comfortable lined with vegetable tanned leather from Venice, Italy, a foot forming midsole and a molded insole that is removable so that you can replace it with orthotics, should you choose.The boots have the little details which make them stand out, too, like premium Italian leather laces and vintage brass eyelets sourced from Spain. I assumed this was a simple error and worked through their cumbersome return process of shipping the mens sneakers back to them. I requested a cancellation of my order and a refund immediately, but it has been multiple days, dozens of messages and emails sent, and STILL NO RESPONSE. The amount they are withholding for a supposed unscanned/unreceived pain of shoes is nonsense.
P.S. Ordered in March and still no product. This can be accelerated by sweat or excess rubbing.Also, it seems that your order was placed with the following shipping method: "8-14 Days (Duties may be due upon delivery)".
Trust the reviews. The boots were produced in Spain and we live in Austria and we didnt expect any issues with delivery, the shipping was free and the store was offering some Black Friday discount. Quality shoes crafted of materials from Spain, Italy, Germany and England, Variety of colours and styles in boots and sneakers, Kits and tools available to care for footwear, International orders may experience heavy duties and delays, Your items are unworn, undamaged and have no creases or visible wear, Items must be in their original packaging, Submit your return request within 14 days of receiving your original order, If you are making an international exchange, you will be granted a store credit upon receiving your order. cabell sb1 oliver Good as new. We've also been following some international sizing guides; however, we all know that there is no standard unit of measure for shoe sizes.
Unfortunately, it arrived as Damaged - Dirty/Stained. I asked for a refund in several ways, but they REFUSED. We'll be able to ship your order within this week. The mission of the company is to create perfect, timeless footwear.. Stay away!!
Is this the level of service provided by a company that sells high-end sneakers? Apparently they just dont want to fulfil the exchange so they were just trying to put me off. Hi Sherry, apologies for the delay in response. cabell oliver huckberry As of -, Oliver Cabell does offer free shipping policies. I will reiterate (AGAIN) that I am happy to discuss this matter despite Oliver Cabell reporting they do not have the capabilities to handle business over the phone. This seems to be a case of smoke and mirrors and they are hopeful customers never follow up to see if refunds have been issued. 
I had to get my bank involved after over 20 emails to customer support. I regret for not researching more before buying from them, obviously they have already built a bad reputation and there is a reason for that. 
Due to a high volume of inquiries, email responses may take up to 3 business days. As a matter of policy, BBB does not endorse any product, service or business. Our website would show the shipping date depending on the pair so we can made our customers aware that the shoes they are purchasing are presell items. Youll be comfy enough to cover ground in the Italian calf-skin footbed with a removable molded in-sole and the Italian calfskin lining. 
A few days later they responded that my item was marked damaged for wear and a return would not be issued. BBB Business Profiles are subject to change at any time. 
Based on our last check on April 27, 2022, Oliver Cabell was not offering in-store pickup. This was not an easy task and since they were unapologetic, I asked for a refund and NOT to continue with processing my originally order. They said that they cant do much but if we decide to not collect the goods that the goods will be returned to the producer. They are refusing to refund my money and wont respond to my requests. It's also worth noting that, due to our logistics partner's daily handling of thousands of orders, scanning returned items can take weeks. They are stealing from customers! A lot of our products are on presale - which means it will ship on a later date. I still havent received them. The crack on the shoe was covered in paint until it cracks open as I tried it on and stretched the leather for a bit. Your email address will not be published.
While were doing our best to address all customers' concerns on time, sometimes it falls short as we are only a small team and were handling hundreds of emails per day.
Hi Kimberly, we're so sorry to hear about that! Please let me know if you have further questions or clarifications and I will gladly reach out. Nothing arrived. This can be accelerated by sweat or excess rubbing.The $35 return fee is charged to cover the cost of shipping, as well as handling and restocking of your original order. The best way to release the shoe whitener is to press gently against the shoe. 
The Renee is an athletic retro-runner silhouette reworked with luxury materials, kind of like the woman who can do it all. You can use Oliver Cabell coupons to unlock discounts at their website. Save your money, time and breath for a company that cares about their customers. If you can manage to stay even through some process glitches, youll be getting your hands on a truly beautiful pair of shoes. cabell oliver canary Let the leather absorb the leather conditioner for five minutes. Oliver Cabell is behind you, so they want you to love your product! I would give them ZERO stars if I could. Voila! Try the Oliver Cabell Gat for $193; its the athletic trainer destined to stop a cocktail party in its tracks.
If youve ordered the wrong size or have any other issue, youre welcome to exchange or return your order. I think they have forgotten or never understood that the customer experience is as important as the quality of product you produce. This decreased our trust in this company and product that they produce. Verification can help ensure real people write reviews about real companies. But here's the link for your reference: https://olivercabell.com/pages/returnsHope this sheds some light on your concern. Thank you! 
Hopefully, someone from the Oliver Cabell will read this too and think about things that can be done to improve the customer experience and make their product more sustainable. We had to pause on the refund request since we cannot issue a refund and not be able to resell a damaged/dirty pair of shoes. These 2 pair of shoes are almost $500. Stay away! Be fully aware before you purchase from Oliver Cabell. I have received no response. DO NOT BUY FROM THIS SITE. The classic lace up service boot is combined with an ankle boot pattern that is sure to find its station at the door entrance. The tracking shows delivered on the newest order and our team raised an investigation with FedEx. They arrived worn, dirty and scuffed. I made a order 2 weeks ago and i havent receive any notice about it.
We didnt let our hopes down though and when we continued investigating, some of our suspicions were confirmed. 
Hi Marcus, apologies if you felt that way but I truly understand; however, I don't see an order under your name. This was after multiple emails in regards to the purchase and where the item was. After nearly 2 weeks of trying to get a response and no delivery, I got a response to a shipping status that had no information. In white, black, nude and alloy they balance feminine and sporty, elegant and down-to-earth. huckberry cabell logan The construction of your boot counts a great deal. View the, No. Why won't this company refund my money when they're the ones that sent me dirty sneakers? They have $218 of mine and I have never received the product. full list of footwear brands that offer free returns & exchanges. We took customer reviews into careful consideration when collecting insights for our Oliver Cabell shoes review. Yes, thats a delightful mouthful! One of the pairs have been successfully delivered per DHL Trackinghttps://webtrack.dhlglobalmail.com/?trackingnumber=9261290249310130254247. Expensive and poor quality.
WHY WOULD YOU NOT STATE ON YOUR WEBSITE THAT IT IS OUT OF STOCK AND ALLOW A CUSTOMER TO PAY EXTRA FOR EXPEDITED SHIPPING EVEN THOUGH IT IS NOT COMING ANYTIME SOON?
I am really annoyed and think about legal actions. The retro German inspired shoe is made with luxury materials and a detailed process. One suggestion is to break the shoes in a bit further.
If you keep the items and then want to initiate a return, its no sweat! Our website would tell whether an item is a presale or not and will show the expected ship date. Please expect a response from us within 24 hours. Check the. I am genuinely disappointed by Oliver Cabell brand and I wanted to share my experience with purchasing their products. cabell oliver alloy low leather sneaker canada On March 18th I placed an order with Oliver Cabell for two pair of Womens sneakers for a total amount of . Please keep in mind that all information concerning returns is available on our website in order to appropriately establish our customers' expectations. Your email address will not be published.
The amount of time and energy I have invested in this issue is ridiculous.
They ship to Canada but don't process in CAD (this is an easy fix in Shopify). Not sure if you're able to check our returns page.
But good news as we just received the stocks for this pair. They ship to the UK, and have a newly opened physical store in NYC but that's it! I never received my second pair.
Men's shoes are offered from size ** 39 to ** 48, while women's are offered from ** 35 to ** 42.
These shoes are meant to work with a durable lightweight rubber Margom Italian outsole. They never responded back not via email not via their website, not via their Instagram Ive tried multiple times.I wont the shoes I paid for or my money back. After ordering I was made aware that one pair would be delivered in March. In other words this kind of defect are totally acceptable to them and they would cover it up deliberately, still selling the faulty shoes to a customer hoping they dont notice (even if they do they wont give out an exchange anyway, thats how scammer work). I have emailed so many times asking for help with the exchange. Generally, orders are processed within one business day of receipt. They offered us: 1) A refund minus 75 euro fee or 2) to void the fee and send another pair (because sometimes customs miss assessing duties and other times they catch it ??? The worst part is if you try to return a product, you would have to pay a 35$ "handling fee" in addition to any shipping costs. 
They responded saying they're sending a replacement instead of issuing a refund. No place for customer service like this, very disappointed. They have a short return window and when I attempted to return a pair for a refund I was only allowed a store credit. Ive ordered a pair of shoes from Oliver Cabell 12 days ago. You cant source materials from Spain, Italy, Germany and England to make eye-catching footwear and fall flat completely. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Made for men and women, Oliver Cabell blends art, craft and technology to deliver premium footwear constructed with passion. Cancelled a pre-order when I realised the shoes would be too narrow. When you see these sneakers for $188, youll wonder why you left the colour behind!
I sent a total of 7 emails requesting to cancel order and get a refund. The customer has been refunded already after our logistics partner confirmed that they have made an error in processing the returned item and marking them as Used/Dirty.
Sent more or less 10 emails and still no reply from OCs customer service. I immediately email customer service to let them know this happened. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 
I went through their website's return process, received a shipping label, and returned the dirty sneakers.
More than a week passed since the tracking said it was received and I emailed customer service to see when my refund would be processed. Are you feeling lucky? Our Oliver Cabell shoes review emphasized the contents of the Boot Kit: To clean your shoes up with the kit, clean the shoe using the Premium Shoe Cleaner and Brush. They have terribly slow response time for customer service, no phone number to call. On March 29th I received a pair of Mens sneakers that I did not order. I will be initiating a chargeback through my bank to get my money back. Hi GT, I have checked our records for you and found no order placed under your name - GT. This company is not ready. I ordered two pairs of shoes from this retailer. Ive sent 3 emails and posted on Instagram but still nothing.
Hi, I ordered shoes on Dec 1, 2020 which is almost 3 months ago. On this case, the customer's order is currently in transit and should be delivered shortly. I ordered two pairs of shoes with expedited shipping that was supposed to arrive within 3 days.
Does Oliver Cabell guarantee items with a free return policy? It is obvious why they do not have a phone number listed. Within 1 hour of the purchase I contacted Oliver Cabell customer service team to advise of my mistake and ask for refund. I have checked our records for you and found no order placed under your name/email address. One of our representatives reached out to the customer to resolved the issue. BBB is here to help. To avoid further taxes and duties, be sure to indicate that it is a return on the Commercial Invoice. Apologies for any inconvenience we may have caused.
Oliver Cabell Shoes Review: What Do Customers Think? Spread the love! They agreed and promised I was receive my refund within 10 days. Please start a return on my behalf and get back to me with the details. cabell oliver clove Stitching frayed (out of the box) and the sizing was one maybe two sizes out. Did not receive until the 2 week of July 2021. cabell huckberry When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. But I didn't receive them. Get them while theyre hot! International orders ship two ways and duties may be collected upon delivery of goods or paid at checkout. Our fulfillment team will then sort the box individually. According to our Oliver Cabell review, the leather and Suede is sourced from Veneto, Italy and Spain. There were even some contradictions to the review of customer service with the happier customers finding the team accommodating and quick. Ive reached out to customer service 3 different times. My plan was to send back the size that didn't fit. Well guide you through the process. A week later I have heard back from them saying that they cannot change an order after it is placed.
You've been warned. Horrible service, order still hasnt shipped. When the remainder of my money ($14.96) is refunded, this case will be closed. Therefore, I contacted the company AGAIN about this issue, and the customer service communication has been absolutely TERRIBLE. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. While we strive to respond to all customer concerns in a timely manner, we sometimes fall short due to our small staff size and the high volume of orders we process on a daily basis. Its the foundation that allows the company to make their shoes with the same top quality material as leading brands but because the overhead is lower, the customer puts money back in their pocket. Let me guess, you like a good sneaker but you dont just want to settle for an average pair. Dont order. Order total was $260.46. THIRD- We called Austrian Customs and told them the whole story. The Boot Kit is the fix for cleaning your boots and shoes for $33. The company has never taken ownership for this and I believe it was an intention ploy within a larger scam. Would never reccommend purchasing from this company again. 
cabell oliver backpack They wont return emails but they sure ship fast. I'm now recovering the funds by raising a dispute with my credit card provider. Hi Ehsan, apologies if you felt that way.Not sure how uncomfortable the shoes are for you but they will stretch with wearing for sure. Looking to buy new shoes? There is really a considerable difference in shoe size measurement from country to country and from brand to brand.Also, regarding the return cost for international orders, we have clearly stated this on our website to be transparent to all our customers. Oh yes did, I mention I also have to pay the cost to return the shipment and they only issue CREDITS and no refunds? I send 3 emails and nothing. I had to pay the courier (DHL) the VAT in order to release it from custom, I ended up paying slightly more than 20% Hi Faiz, not sure how small the shoes are for you but they will stretch with wearing for sure.
Im grateful for the BBB for stepping in on my behalf and I hope more action is taken to protect others from being taken advantage of.
And also that it could incur a fee if they were to be returned. 