As explained prior, the prescription was re-done by my doctor and re-sent to Eyeconic multiple times. Thank you for your continued help with this process.
ComplaintsComplaints for Eyeconic, Inc.LensesView Business profile. I was dissatisfied with part of the order, read the return policy and that week sent back the opened box order per the return instructions. So far my dealings with eyeconic have been fantastic.I am away from home so have not tried my glasses on.My daughter received the parcel and sent me a photo it looks great. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. Going back a forth time would mean going back a second time for the same request, and getting a second copy of the third prescription I already sent. It was a straightforward purchasing process with nice options to go with my insurance. Unfortunately the response is not accurate.
I am sorry nobody reached out to discuss this matter. Eyeconic is your source for high-quality frames & contact lenses.
The email with the shi**ing wont u*date. I asked them for an exchange and they said they would not provide a refund for the additional costs for the blue light filter.
Please see the attached response to the complaint filed regarding Mr. Schoonbech's order, Complaint ID: ********.
I expected my enhanced insurance to fully cover my glasses when ordering online. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Later, on March 29, our Customer ********************** Department received several email communications from ******************** indicating that she was unhappy with our policy.
On May 10, Mr. Jardon responded with the box information, and that he would also like to initiate an exchange for new contact lenses. I believe that the current language regarding their exchange is deceptive advertising. And then wait for the wrong shipment back! I made an ordering mistake and customer service was great. I am unclear what further remuneration he expects. Please review the prior responses for a timeline of events and you will clearly see I had already met your request and had done so before contacting you. hi - i got an email that order EYECMO101372236 would shi* out on 12/23 but i have never received it. My previous glasses when they transitioned were dark.
County and I ordered the way the guy told me. BBB is here to help. I would like to use the best VSP benefit initially and then submit an out of network claim using my second VSP benefit to be reimbursed for any applicable amount. He thought that he could get his prescription filled and get the frame he liked. If he preferred to exchange his contact lenses for something else, then he would need to provide an updated prescription. DO NOT RECOMMEND! Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription. Will definitely be using Eyeconic in the future! ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">We write concerning the complaint filed with the Better Business Bureau by ******************************* regarding a redo/refund request for glasses purchased with Eyeconic on March 16, 2022.
Our Customer care team explained that we have called the number he had provided and left several messages asking for his prescription. I needed for a trip, day I was leaving I called and they could send the right contact until I dropped off at UPS.
I have also attached my prescription I got from the eye doctor located in target and then making the purchase for my glasses with the same prescription that I have had no issues with as previously stated.
Here are 8 tips for writing great reviews.
On May 17, our Returns department received an email from Mr. Jardon requesting an update on the exchange process. its been over a week and i have never received my order.
Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription.
On May 10, Mr. Jardon responded with the box information, and that he would also like to initiate an exchange for new contact lenses.
Our hope is that this will allow **************** to obtain the necessary information to begin the redo process and utilize his glasses. Do yourself a favor and find a different company that actually cares if packages get to their customers in a timely manner. (The small seems like it is more for a smaller teenage face FYI) The good thing is that they didnt have to be adjusted and dont fall off my face. After we reviewed Mr. Jardons order and requests, a supervisor contacted Mr. Jardon to explain that we needed a valid prescription to continue with an exchange, or we could partially refund his order for the contact lenses he had returned. Limited lens replacement protection. In my previous email I made an error and misquoted the amount you will have available to you. International Association of Better Business Bureaus. Big plus for a digital purchase!! The item I purchased is a set of seeing glasses, and I cannot be without them. We suggested to Mr. Jardon that he contact his provider himself for a copy of his prescription. When I went in to check the prescriptions, my son who is (16), was not showing. But the company Eye-conic accommodated my request.I can see with the updated prescription they provided..
I just want a replacement sent and then I'll happily send back the old pair or a refund for faulty glasses. I spoke to a Eyeconic representative this morning who advised that this is not an option. I am rejecting this response because: I was told they were unable to provide a refund after requesting this resolution.
I went back to my Doctor a third time, to confirm this, at their request. Biggest disappointment is the transitions part of the order. We again informed him that we required a valid prescription to process an exchange. The whole process worked very well and I am pleased with the look and feel of the glasses. They are now refusing to accept the Doctors feedback and refusing to re-make the glasses again, and are insisting for some reason, that I go back to my Doctor a fourth time. We again informed him that we required a valid prescription to process an exchange. It was their mistake they should of said Ill send ASAP! ***** style="color: rgb(55, 61, 65); background: white; font-size: 10pt; font-family: Arial, sans-serif; letter-spacing: ****pt; line-height: 107%;">. We would like to express our sincere apologies for the experience he had with Eyeconic and any frustration that was caused. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Due to the inconvenience this has caused, we have informed ******************** that Eyeconic will issue a refund for her out of pocket cost for the anti-reflective blue-light filter coating to the original payment method on file.
A refund does not make anyone whole when they're being forced to jump through hoops, take time off work, and have multiple doctor visits for a single pair of glasses for which they will no longer even have, due to the vendors inability to provide services.
Not only is this upsetting because my prescription is correct since the glasses I have on at this moment were made with that prescription, that should be more than enough evidence to prove there is something wrong with the way the were made. Eyeconic required I go back to my Doctor a forth time for the same reason, for which I refused to do, as I had just gone not 24 hours prior and already confirmed the glasses were remade incorrectly and supplied their support team with this information.
His funds have returned and his benefits restored. Eyeconic has failed to follow the prescription provided by my doctor and my glasses were not made correctly. Eyeconic delivered both my prescription sunglasses and eye glasses within a reasonable time. If he preferred to exchange his contact lenses for something else, then he would need to provide an updated prescription. At this time, we have reached out to Mr. Jardon via email to let him know his refunded has been processed for both is out-of-pocket cost and the portion of his vision benefits that were used. Our Customer care team explained that we have called the number he had provided and left several messages asking for his prescription. My son liked a frame on their website. My only hope is that by sharing my experience others can be spared from this frustration lost money and false advertising. We emailed Mr. Jardon to notify him know that him that his eye care provider was unresponsive, and we would not be able to proceed. Thank you. Will order again in the future.
But I won't be after this debacle! !Thank you so much for a wonderful experience!!!! This is completely unreasonable, this company is fraudulent and stealing peoples money. Mr. Jardon agreed to having his order partially refunded. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. Now accepting VSP, MetLife & more. On July 6, Mr. Jardon contacted our customer care team requesting a supervisor review his requests. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Eyeconic purchases include a one-time refund, exchange, or redo within 60 days of the ship date.
Due to COVID precautions, we were not able to immediately open Mr. Jardons return package.
***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Regards, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">**** St. Geme, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Manager, Eyeconic.
Only the "remarks" section had changed, which is to be expected, because the prescription itself has not actually changed despite the three trips to the eye doctor.
We repeated that we needed Mr. Jardon to supply a copy of his updated prescription. The glasses are fine, measurements are accurate to what the website says, prescription seems correct. If the first three identical prescriptions were not good enough for them to accurately manufacture the lenses, surely a fourth prescription will be no different. Anyone can write a Trustpilot review. Eyeconic's request for a fourth prescription from my doctor continues to be an unreasonable request.
I had previously purchased glasses from target with said prescription and had no issues. This credit will be processed once we receive communication from ******************** regarding the coating replacement option and the original product has been received.
Mr. Jardon agreed to having his order partially refunded.
I proactively went back to my eye doctor a third time to have them confirm they were identical and not remade. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. I would like to know why this misinformation or deliberately not telling members/customers of this process is not conveyed to its members. On May 6, we received Mr. Jardons contact lenses in our Returns department. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Better Business Bureau, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">10399 ******************, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">**********, ** *****, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Attn: Mr. ***** style="color: black; background: white;">*********************, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">*****> Re: Complaint ID: ***** style="color: black; background: white;">16961314, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">*****> Complainant: *******************************. They responded in informing me that since my product was no longer under the 1 year warranty period they could do nothing for me.
On May 10, Mr. Jardon responded with the box information, and that he would also like to initiate an exchange for new contact lenses. This time my prescription was verified and excepted but they canceled my order#EYECMO101515001 again. I've waited longer for less customized and tailored things.
Very disappointed with this company.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Basic shipping from their location to mine is two days, not two weeks. My feeling is not great customer service!
Unfortunately I cannot afford to go to the doctor for the prescription check nor do I have a car to travel. Dear Mr. ******:We write regarding the complaint filed with the Better Business Bureau by Patrick Jardon concerning the contact lenses he purchased with Eyeconic on April 11, 2021.
They contacted my doctor for me to get my prescription sent to them. I complied with their request, and received the new glasses within a reasonable amount of time.
We use dedicated people and clever technology to safeguard our platform. ***** style="color: rgb(36, 36, 36); background: white;">******************** was advised that we would be able to process a redo to remove the blue-light filter and replace with standard coating; however, if we proceed with a redo, we would be unable to refund her out-of-pocket expense for the blue-light filter. I provided images of the damage and Eyeconic confirmed it was a valid claim. Eyeconic believes that we have satisfied Mr. Jardon's request completely. I contacted support who gladly and appropriately allowed them to be shipped back and re-made, I just had to go to my Doctor to review the lenses to confirm they were not correct, this would be the second trip mind you, the first being to get the original prescription. Customer Reviews are not used in the calculation of BBB Rating, of those, 9 complaints were closed in last 12 months. We emailed Mr. Jardon to verify how many boxes of contact lenses he had returned, if the boxes were marked on or opened, and if he would like a refund or an exchange. The price that was paid should itself be more than enough reason to help a customer out and go above and beyond like most companies want their employees to go by. Going back a fourth time would not have given me any more information or evidence than what I had been given the day prior. The return was acknowledged the same week.On May 6th I received emails if it was open box, I replied, then that they were having problems verifying the prescription from just weeks before. Mr. Jardon responded again the same day with the phone number for his provider again and explained that his provider has retired but is still faxing prescriptions. However, the new glasses were the same as the old, they were never remade. We are confident that if we have these precise measurements, we will fare better with this pair of glasses.We hope that **************** finds this satisfactory.Sincerely,**** St. GemeManager, Eyeconic Operations.
I would like to order eyeglasses from Eyeconic.
I asked if I could send them back for prescription verification and correction, they said that due to Covid I could not do that.
On April 11, Mr. Jardon purchased contact lenses on Eyeconic, and his prescription was validated Saturday, April 17.
Eyeconic accepted and claims to have remade the lenses. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Dear ****************. Your team rejected the new prescription because it matched the old prescription. All reviews are published without moderation. This has now been going on for three months and the doctor has since retired.
Mr. Jardon responded again the same day with the phone number for his provider again and explained that his provider has retired but is still faxing prescriptions. Please see our response to ********************** rejection,Complaint ID: ********. If he preferred to exchange his contact lenses for something else, then he would need to provide an updated prescription. These are only about half as dark.
Please see the attached to the complaint submitted against Eyeconic ***********************,Complaint ID: ********. ***** style="color: rgb(36, 36, 36); background: white;">The original product must be received by Eyeconic within ************************************************************ resalable condition. My eye doctor confirms the lenses were never remade and provided me a new print out, a third prescription stemming from my third visit, explaining this fact. My left eye is small and blind and I couldnt specify my left and right PD (which are different). An overall great experience.. if anything I hope you get to a point where you can try on all the pairs of glasses.
The amount paid from my insurance was $348.20 plus $56.80 paid by me for a total of $405.00. We suggested to Mr. Jardon that he contact his provider himself for a copy of his prescription. A supervisor had an email exchange yesterday with him. I called company and informed them of this issue that i started having before my warranty period expired.
Our Returns department called his eye care provider with the information provided by Mr. Jardon. We did not receive a response to the repeated voicemails that were left for the provider.
We hope Mr. Jardon found this satisfactory. There are 4 different etchings in the field of vision that cause severe headaches.
ComplaintsComplaints for Eyeconic, Inc.LensesView Business profile. I was dissatisfied with part of the order, read the return policy and that week sent back the opened box order per the return instructions. So far my dealings with eyeconic have been fantastic.I am away from home so have not tried my glasses on.My daughter received the parcel and sent me a photo it looks great. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. Going back a forth time would mean going back a second time for the same request, and getting a second copy of the third prescription I already sent. It was a straightforward purchasing process with nice options to go with my insurance. Unfortunately the response is not accurate.
I am sorry nobody reached out to discuss this matter. Eyeconic is your source for high-quality frames & contact lenses.
The email with the shi**ing wont u*date. I asked them for an exchange and they said they would not provide a refund for the additional costs for the blue light filter.
Please see the attached response to the complaint filed regarding Mr. Schoonbech's order, Complaint ID: ********.
I expected my enhanced insurance to fully cover my glasses when ordering online. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Later, on March 29, our Customer ********************** Department received several email communications from ******************** indicating that she was unhappy with our policy.
On May 10, Mr. Jardon responded with the box information, and that he would also like to initiate an exchange for new contact lenses. I believe that the current language regarding their exchange is deceptive advertising. And then wait for the wrong shipment back! I made an ordering mistake and customer service was great. I am unclear what further remuneration he expects. Please review the prior responses for a timeline of events and you will clearly see I had already met your request and had done so before contacting you. hi - i got an email that order EYECMO101372236 would shi* out on 12/23 but i have never received it. My previous glasses when they transitioned were dark.
County and I ordered the way the guy told me. BBB is here to help. I would like to use the best VSP benefit initially and then submit an out of network claim using my second VSP benefit to be reimbursed for any applicable amount. He thought that he could get his prescription filled and get the frame he liked. If he preferred to exchange his contact lenses for something else, then he would need to provide an updated prescription. DO NOT RECOMMEND! Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription. Will definitely be using Eyeconic in the future! ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">We write concerning the complaint filed with the Better Business Bureau by ******************************* regarding a redo/refund request for glasses purchased with Eyeconic on March 16, 2022.
Our Customer care team explained that we have called the number he had provided and left several messages asking for his prescription. I needed for a trip, day I was leaving I called and they could send the right contact until I dropped off at UPS.
I have also attached my prescription I got from the eye doctor located in target and then making the purchase for my glasses with the same prescription that I have had no issues with as previously stated.
Here are 8 tips for writing great reviews.
On May 17, our Returns department received an email from Mr. Jardon requesting an update on the exchange process. its been over a week and i have never received my order.
Mr. Jardons prescription was validated as a courtesy to Mr. Jardon, as his eye care provider was unresponsive to our requests for his prescription.
On May 10, Mr. Jardon responded with the box information, and that he would also like to initiate an exchange for new contact lenses.
Our hope is that this will allow **************** to obtain the necessary information to begin the redo process and utilize his glasses. Do yourself a favor and find a different company that actually cares if packages get to their customers in a timely manner. (The small seems like it is more for a smaller teenage face FYI) The good thing is that they didnt have to be adjusted and dont fall off my face. After we reviewed Mr. Jardons order and requests, a supervisor contacted Mr. Jardon to explain that we needed a valid prescription to continue with an exchange, or we could partially refund his order for the contact lenses he had returned. Limited lens replacement protection. In my previous email I made an error and misquoted the amount you will have available to you. International Association of Better Business Bureaus. Big plus for a digital purchase!! The item I purchased is a set of seeing glasses, and I cannot be without them. We suggested to Mr. Jardon that he contact his provider himself for a copy of his prescription. When I went in to check the prescriptions, my son who is (16), was not showing. But the company Eye-conic accommodated my request.I can see with the updated prescription they provided..
I just want a replacement sent and then I'll happily send back the old pair or a refund for faulty glasses. I spoke to a Eyeconic representative this morning who advised that this is not an option. I am rejecting this response because: I was told they were unable to provide a refund after requesting this resolution.
I went back to my Doctor a third time, to confirm this, at their request. Biggest disappointment is the transitions part of the order. We again informed him that we required a valid prescription to process an exchange. The whole process worked very well and I am pleased with the look and feel of the glasses. They are now refusing to accept the Doctors feedback and refusing to re-make the glasses again, and are insisting for some reason, that I go back to my Doctor a fourth time. We again informed him that we required a valid prescription to process an exchange. It was their mistake they should of said Ill send ASAP! ***** style="color: rgb(55, 61, 65); background: white; font-size: 10pt; font-family: Arial, sans-serif; letter-spacing: ****pt; line-height: 107%;">. We would like to express our sincere apologies for the experience he had with Eyeconic and any frustration that was caused. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Due to the inconvenience this has caused, we have informed ******************** that Eyeconic will issue a refund for her out of pocket cost for the anti-reflective blue-light filter coating to the original payment method on file.
A refund does not make anyone whole when they're being forced to jump through hoops, take time off work, and have multiple doctor visits for a single pair of glasses for which they will no longer even have, due to the vendors inability to provide services.
Not only is this upsetting because my prescription is correct since the glasses I have on at this moment were made with that prescription, that should be more than enough evidence to prove there is something wrong with the way the were made. Eyeconic required I go back to my Doctor a forth time for the same reason, for which I refused to do, as I had just gone not 24 hours prior and already confirmed the glasses were remade incorrectly and supplied their support team with this information.
His funds have returned and his benefits restored. Eyeconic has failed to follow the prescription provided by my doctor and my glasses were not made correctly. Eyeconic delivered both my prescription sunglasses and eye glasses within a reasonable time. If he preferred to exchange his contact lenses for something else, then he would need to provide an updated prescription. At this time, we have reached out to Mr. Jardon via email to let him know his refunded has been processed for both is out-of-pocket cost and the portion of his vision benefits that were used. Our Customer care team explained that we have called the number he had provided and left several messages asking for his prescription. My son liked a frame on their website. My only hope is that by sharing my experience others can be spared from this frustration lost money and false advertising. We emailed Mr. Jardon to notify him know that him that his eye care provider was unresponsive, and we would not be able to proceed. Thank you. Will order again in the future.
But I won't be after this debacle! !Thank you so much for a wonderful experience!!!! This is completely unreasonable, this company is fraudulent and stealing peoples money. Mr. Jardon agreed to having his order partially refunded. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. Now accepting VSP, MetLife & more. On July 6, Mr. Jardon contacted our customer care team requesting a supervisor review his requests. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Eyeconic purchases include a one-time refund, exchange, or redo within 60 days of the ship date.
Due to COVID precautions, we were not able to immediately open Mr. Jardons return package.
***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Regards, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">**** St. Geme, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Manager, Eyeconic.
Only the "remarks" section had changed, which is to be expected, because the prescription itself has not actually changed despite the three trips to the eye doctor.
We repeated that we needed Mr. Jardon to supply a copy of his updated prescription. The glasses are fine, measurements are accurate to what the website says, prescription seems correct. If the first three identical prescriptions were not good enough for them to accurately manufacture the lenses, surely a fourth prescription will be no different. Anyone can write a Trustpilot review. Eyeconic's request for a fourth prescription from my doctor continues to be an unreasonable request.
I had previously purchased glasses from target with said prescription and had no issues. This credit will be processed once we receive communication from ******************** regarding the coating replacement option and the original product has been received.
Mr. Jardon agreed to having his order partially refunded.
I proactively went back to my eye doctor a third time to have them confirm they were identical and not remade. On May19, Mr Jardon responded that we needed to contact his eye care provider for his current valid prescription. I would like to know why this misinformation or deliberately not telling members/customers of this process is not conveyed to its members. On May 6, we received Mr. Jardons contact lenses in our Returns department. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Better Business Bureau, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">10399 ******************, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">**********, ** *****, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Attn: Mr. ***** style="color: black; background: white;">*********************, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">*****> Re: Complaint ID: ***** style="color: black; background: white;">16961314, ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">*****> Complainant: *******************************. They responded in informing me that since my product was no longer under the 1 year warranty period they could do nothing for me.
On May 10, Mr. Jardon responded with the box information, and that he would also like to initiate an exchange for new contact lenses. This time my prescription was verified and excepted but they canceled my order#EYECMO101515001 again. I've waited longer for less customized and tailored things.
Very disappointed with this company.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Basic shipping from their location to mine is two days, not two weeks. My feeling is not great customer service!
Unfortunately I cannot afford to go to the doctor for the prescription check nor do I have a car to travel. Dear Mr. ******:We write regarding the complaint filed with the Better Business Bureau by Patrick Jardon concerning the contact lenses he purchased with Eyeconic on April 11, 2021.
They contacted my doctor for me to get my prescription sent to them. I complied with their request, and received the new glasses within a reasonable amount of time.
We use dedicated people and clever technology to safeguard our platform. ***** style="color: rgb(36, 36, 36); background: white;">******************** was advised that we would be able to process a redo to remove the blue-light filter and replace with standard coating; however, if we proceed with a redo, we would be unable to refund her out-of-pocket expense for the blue-light filter. I provided images of the damage and Eyeconic confirmed it was a valid claim. Eyeconic believes that we have satisfied Mr. Jardon's request completely. I contacted support who gladly and appropriately allowed them to be shipped back and re-made, I just had to go to my Doctor to review the lenses to confirm they were not correct, this would be the second trip mind you, the first being to get the original prescription. Customer Reviews are not used in the calculation of BBB Rating, of those, 9 complaints were closed in last 12 months. We emailed Mr. Jardon to verify how many boxes of contact lenses he had returned, if the boxes were marked on or opened, and if he would like a refund or an exchange. The price that was paid should itself be more than enough reason to help a customer out and go above and beyond like most companies want their employees to go by. Going back a fourth time would not have given me any more information or evidence than what I had been given the day prior. The return was acknowledged the same week.On May 6th I received emails if it was open box, I replied, then that they were having problems verifying the prescription from just weeks before. Mr. Jardon responded again the same day with the phone number for his provider again and explained that his provider has retired but is still faxing prescriptions. However, the new glasses were the same as the old, they were never remade. We are confident that if we have these precise measurements, we will fare better with this pair of glasses.We hope that **************** finds this satisfactory.Sincerely,**** St. GemeManager, Eyeconic Operations.
I would like to order eyeglasses from Eyeconic.
I asked if I could send them back for prescription verification and correction, they said that due to Covid I could not do that.
On April 11, Mr. Jardon purchased contact lenses on Eyeconic, and his prescription was validated Saturday, April 17.
Eyeconic accepted and claims to have remade the lenses. ***** style="font-size: 10pt; font-family: Arial, sans-serif; line-height: 107%;">Dear ****************. Your team rejected the new prescription because it matched the old prescription. All reviews are published without moderation. This has now been going on for three months and the doctor has since retired.
Mr. Jardon responded again the same day with the phone number for his provider again and explained that his provider has retired but is still faxing prescriptions. Please see our response to ********************** rejection,Complaint ID: ********. If he preferred to exchange his contact lenses for something else, then he would need to provide an updated prescription. These are only about half as dark.
Please see the attached to the complaint submitted against Eyeconic ***********************,Complaint ID: ********. ***** style="color: rgb(36, 36, 36); background: white;">The original product must be received by Eyeconic within ************************************************************ resalable condition. My eye doctor confirms the lenses were never remade and provided me a new print out, a third prescription stemming from my third visit, explaining this fact. My left eye is small and blind and I couldnt specify my left and right PD (which are different). An overall great experience.. if anything I hope you get to a point where you can try on all the pairs of glasses.
The amount paid from my insurance was $348.20 plus $56.80 paid by me for a total of $405.00. We suggested to Mr. Jardon that he contact his provider himself for a copy of his prescription. A supervisor had an email exchange yesterday with him. I called company and informed them of this issue that i started having before my warranty period expired.
Our Returns department called his eye care provider with the information provided by Mr. Jardon. We did not receive a response to the repeated voicemails that were left for the provider.
We hope Mr. Jardon found this satisfactory. There are 4 different etchings in the field of vision that cause severe headaches.