Support your agents with the right answers from across your enterprise. Stop flying blind - see what's hiding in your calls by scheduling a demo today. As a result, only a fraction of randomly selected calls is typically reviewed. Takecharge ofa24/7 stream ofcustomer experience, behavioral, and operational datatoreveal and predictkey topics, anomalies, sentiment, and trends, no data science or coding required.
With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability.
Gain a deeper understanding of the meaning and context used in customer interactions. Compare Verint Speech Analytics alternatives for your business or organization using the curated list below. Its neural networks consider acoustics, languages,dialects, multiple speakers, punctuation, capitalization, context and implicit meanings. Going beyond merely isolating words used repeatedly during a specific time period, Verints speech analytics can identify and group words that are different, but contextually related to a particular topic, such as relating overage, minutes of usage and late charges to fees. Automatically identify, group and organise words and phrases, spoken during calls, into themes to reveal trends and areas of concern.
saas tackle reporting Solution for automating user support and analyzing the conversations your customers have on the web. Our proprietary task distribution and workforce management platform has been built with the industrys best information security protocols and processes to ensure that your data is encrypted and securely maintained.
Comprehensive inbound, outbound, and blended call center solutions. Since Verascape integrates with every IVR, contact center platform, and data repository, our cloud-based Self-Service as a Service solutions seamlessly integrate with your existing technical environment. Cost-effectively unify and automate digital and voice channels. Developed by AKIO, the software editor specialized in improving the omnichannel customer experience for call centers and customer service departments since 1998. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. Let's jointly move your business forward by leading innovation to deliver world-class conversational intelligence and analytics to our customers. Our platform combines human intelligence at scale with cutting-edge models to annotate all sorts of raw data, from text, to video, to images, to audio, to create the accurate ground truth needed for your models. SEO Experts and Data Scientists work hand in hand to increase your SEO performance. All Rights Reserved. Call recordings are a gold mine of rich insights about customer satisfaction and churn, competitive intelligence, service issues, agent performance and campaign effectiveness. Tethr is the only customer listening solution on the market that allows practitioners to create new, custom insight categories with the click of a button. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. Finally, quickly progress your SEO evolutions and take SEO to the next level! DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Download transcripts in many formats. By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Tactiq's browser extension (chrome, edge) transcribes your meetings (Google Meet, Zoom Web) and extracts key insights so you can stay focused without worrying about taking notes or forgetting important details. Verint Speech Analytics allows managers to analyze customer service agents performance, calculate customer churn rate, generate custom reports and run online campaigns. Real-time knowledge support. Teams big and small trust Otter to transcribe their important conversations. The referencing of your site, the study of data in your sector, a complete chatbot solution or even the optimization of your internal search engine. Exploit the richness of speech, a source of information and interaction. Analysts have recognized Speechmatics as a pioneer in machine learning voice engineering. Trusted by customer service leaders across the world. Unlock value from scenarios with multiple speakers:
Export your content in different formats. The technology and workflows we have built enable us to deliver the highest quality data consistently and at low prices. Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Unlock the goldmine of intelligence in your voice recordings with Verint Speech Analytics to transform contact centre performance. CallFinders automated quality assurance solution quickly locates keywords and phrases within your recorded calls, identifying key metrics you can use to improve agent performance, reduce operating costs, ensure compliance, and provide a superior customer experience.
VoiceIQ automatically completes tedious tasks and triggers CRM workflows, letting your team focus on making calls. Suitable for: web/mobile app developers, media monitoring agencies, audio/video archive business. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences.
Integration Platform as a Service (iPaaS), Security Information and Event Management (SIEM). When agents have to answer questions in seconds. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. In 2019 Speechmatics received the QueensAward for Enterprise Innovation. If the digital undoubtedly occupies a growing place in the Customer Relationship, the telephone remains essential. Get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. All Rights Reserved. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as can my order or not happy) to have the recording system automatically track. Real-time answers to customer questions from across the enterprise stack. * Save Google Meet chat history in your transcription Record and review in real time. It enables professionals to identify market trends by analyzing customer feedback received via SMS, interactive voice response (IVR) systems, SMS or online surveys. For the first time ever, businesses are driving customer satisfaction on every single interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities. We deliver state-of-the-art speech recognition and understanding at scale. WHAT YOU CAN DO WITH TACTIQ: Transcribe audio and video into text. Speaker verification can use either passphrases or free-form voice input. 3clogic The MiaRec platform combines voice analytics, call recording, screen recording, quality management, and advanced reporting tools to help organizations leverage their call data to achieve their business goals in one powerful tool. Speech recognition. Improve the customer experience by streamlining verification processes. Know what your customers are asking, how your business is responding, and how your tracking systems are performing. Automatically generate actionable insights from 100% of customer interactions across all channels. Reach out to your customers with important updates with our automated outbound solutions. Recovery and analysis of your reputation on the web to improve your products and solutions. The analysis of agent-customer conversations is essential for the proper consideration of the reasons for calling but also allows access to a wealth of strategic information, from the evaluation of satisfaction to the detection of trends, in going through competition monitoring through their unsolicited mentions. cloud9 Business Systems is a top tier provider of Verint Speech Analytics software, where our longstanding partnership with Verint helps ensure our customers unlock the valuable data contained in their customer interactions, uncovering insights around customer satisfaction and churn, competitive intelligence, compliance adherence, service issues, agent performance and campaign effectiveness. It gives you complete visibility into your customer service operation by humanizing your contact center data, making it measurable and therefore actionable. Organizations who have the Otter advantage. Share or export voice notes to inform others and get on the same page. Automate communication, bring operations online and handle the large volume of call inflow. Reduce churn,drive loyalty, and improve efficiencyby automaticallyacting ontheinsightsthat matter. Software based speaker separation allowing users to understand who said what, even in mono recording environments. Save your organization time and money with Dragon Professional Anywhere, AIpowered speech recognition that integrates into enterprise workflows. Because advancing SEO projects can take a long time: get out of your way with up to two SEO consultants dedicated to your business for a maximum of 4 days a week.
Elevate the customer experience. Customers expect a consistent and personal experience across all channels, and voice is no different. Marsview APIs are trusted by thousands of developers and CX teams who are integrating conversation intelligence in voice, video, and chat-driven applications. Weve reinvented ASR with 100% deep learning that allows companies to continuously improve accuracy. Verint Speech Analytics is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls.
When monitoring conversations at scale is hard. * Get transcript with speaker identification and timestamps Quickly gain new insights from tens of thousands of conversations and take action on them in real time to drive more revenue-generating calls, boost conversion rates, and optimize the buying experience. Get accurate transcriptions of podcasts with domain-specific speech recognition. The obligation to take into account telephone communications calls for new means, in particular the ability to process voice flows to detect sensitive elements or to reconstruct a given transaction.
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. !function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=("https:"==t.location.protocol? You only pay for successful transactions. Our automated AI driven platform keeps the spotlight on 100% of your customer interactions. Empower attorneys to create highquality documentation and save time and money with Dragon Legal Anywhere, cloudhosted speech recognition that integrates directly into legal workflows. We believe that the time is ripe for voice-based HMIs! Signal AI gives you an unprecedented view into conversation data from high-intent consumers such as purchases made or promotion inquiries. The UK Government, Deloitte UK, Vonage, what3words and Adobe use Speechmatics in scenarios such as contact centers, CRM, consumer electronics, security, media & entertainment and software. Keyword and sentiment recognition technology alert you to any emerging risks, and includes advanced filtering capabilities to help find calls quickly. Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis. Conversational AI virtual agents supplement live agent support and improve the customer experience.
LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business. Conduct surveys and collect important data with just a missed call. NeoSound Intelligence is an AI tech company that turns emotions into actionable insights in order to create a world with better conversations between organizations and consumers.
With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability.
Gain a deeper understanding of the meaning and context used in customer interactions. Compare Verint Speech Analytics alternatives for your business or organization using the curated list below. Its neural networks consider acoustics, languages,dialects, multiple speakers, punctuation, capitalization, context and implicit meanings. Going beyond merely isolating words used repeatedly during a specific time period, Verints speech analytics can identify and group words that are different, but contextually related to a particular topic, such as relating overage, minutes of usage and late charges to fees. Automatically identify, group and organise words and phrases, spoken during calls, into themes to reveal trends and areas of concern. saas tackle reporting Solution for automating user support and analyzing the conversations your customers have on the web. Our proprietary task distribution and workforce management platform has been built with the industrys best information security protocols and processes to ensure that your data is encrypted and securely maintained.
Comprehensive inbound, outbound, and blended call center solutions. Since Verascape integrates with every IVR, contact center platform, and data repository, our cloud-based Self-Service as a Service solutions seamlessly integrate with your existing technical environment. Cost-effectively unify and automate digital and voice channels. Developed by AKIO, the software editor specialized in improving the omnichannel customer experience for call centers and customer service departments since 1998. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. Let's jointly move your business forward by leading innovation to deliver world-class conversational intelligence and analytics to our customers. Our platform combines human intelligence at scale with cutting-edge models to annotate all sorts of raw data, from text, to video, to images, to audio, to create the accurate ground truth needed for your models. SEO Experts and Data Scientists work hand in hand to increase your SEO performance. All Rights Reserved. Call recordings are a gold mine of rich insights about customer satisfaction and churn, competitive intelligence, service issues, agent performance and campaign effectiveness. Tethr is the only customer listening solution on the market that allows practitioners to create new, custom insight categories with the click of a button. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. Finally, quickly progress your SEO evolutions and take SEO to the next level! DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Download transcripts in many formats. By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Tactiq's browser extension (chrome, edge) transcribes your meetings (Google Meet, Zoom Web) and extracts key insights so you can stay focused without worrying about taking notes or forgetting important details. Verint Speech Analytics allows managers to analyze customer service agents performance, calculate customer churn rate, generate custom reports and run online campaigns. Real-time knowledge support. Teams big and small trust Otter to transcribe their important conversations. The referencing of your site, the study of data in your sector, a complete chatbot solution or even the optimization of your internal search engine. Exploit the richness of speech, a source of information and interaction. Analysts have recognized Speechmatics as a pioneer in machine learning voice engineering. Trusted by customer service leaders across the world. Unlock value from scenarios with multiple speakers:
Export your content in different formats. The technology and workflows we have built enable us to deliver the highest quality data consistently and at low prices. Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Unlock the goldmine of intelligence in your voice recordings with Verint Speech Analytics to transform contact centre performance. CallFinders automated quality assurance solution quickly locates keywords and phrases within your recorded calls, identifying key metrics you can use to improve agent performance, reduce operating costs, ensure compliance, and provide a superior customer experience.
VoiceIQ automatically completes tedious tasks and triggers CRM workflows, letting your team focus on making calls. Suitable for: web/mobile app developers, media monitoring agencies, audio/video archive business. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences. Integration Platform as a Service (iPaaS), Security Information and Event Management (SIEM). When agents have to answer questions in seconds. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. In 2019 Speechmatics received the QueensAward for Enterprise Innovation. If the digital undoubtedly occupies a growing place in the Customer Relationship, the telephone remains essential. Get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. All Rights Reserved. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as can my order or not happy) to have the recording system automatically track. Real-time answers to customer questions from across the enterprise stack. * Save Google Meet chat history in your transcription Record and review in real time. It enables professionals to identify market trends by analyzing customer feedback received via SMS, interactive voice response (IVR) systems, SMS or online surveys. For the first time ever, businesses are driving customer satisfaction on every single interaction. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities. We deliver state-of-the-art speech recognition and understanding at scale. WHAT YOU CAN DO WITH TACTIQ: Transcribe audio and video into text. Speaker verification can use either passphrases or free-form voice input. 3clogic The MiaRec platform combines voice analytics, call recording, screen recording, quality management, and advanced reporting tools to help organizations leverage their call data to achieve their business goals in one powerful tool. Speech recognition. Improve the customer experience by streamlining verification processes. Know what your customers are asking, how your business is responding, and how your tracking systems are performing. Automatically generate actionable insights from 100% of customer interactions across all channels. Reach out to your customers with important updates with our automated outbound solutions. Recovery and analysis of your reputation on the web to improve your products and solutions. The analysis of agent-customer conversations is essential for the proper consideration of the reasons for calling but also allows access to a wealth of strategic information, from the evaluation of satisfaction to the detection of trends, in going through competition monitoring through their unsolicited mentions. cloud9 Business Systems is a top tier provider of Verint Speech Analytics software, where our longstanding partnership with Verint helps ensure our customers unlock the valuable data contained in their customer interactions, uncovering insights around customer satisfaction and churn, competitive intelligence, compliance adherence, service issues, agent performance and campaign effectiveness. It gives you complete visibility into your customer service operation by humanizing your contact center data, making it measurable and therefore actionable. Organizations who have the Otter advantage. Share or export voice notes to inform others and get on the same page. Automate communication, bring operations online and handle the large volume of call inflow. Reduce churn,drive loyalty, and improve efficiencyby automaticallyacting ontheinsightsthat matter. Software based speaker separation allowing users to understand who said what, even in mono recording environments. Save your organization time and money with Dragon Professional Anywhere, AIpowered speech recognition that integrates into enterprise workflows. Because advancing SEO projects can take a long time: get out of your way with up to two SEO consultants dedicated to your business for a maximum of 4 days a week.
Elevate the customer experience. Customers expect a consistent and personal experience across all channels, and voice is no different. Marsview APIs are trusted by thousands of developers and CX teams who are integrating conversation intelligence in voice, video, and chat-driven applications. Weve reinvented ASR with 100% deep learning that allows companies to continuously improve accuracy. Verint Speech Analytics is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls.
When monitoring conversations at scale is hard. * Get transcript with speaker identification and timestamps Quickly gain new insights from tens of thousands of conversations and take action on them in real time to drive more revenue-generating calls, boost conversion rates, and optimize the buying experience. Get accurate transcriptions of podcasts with domain-specific speech recognition. The obligation to take into account telephone communications calls for new means, in particular the ability to process voice flows to detect sensitive elements or to reconstruct a given transaction.
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. !function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=("https:"==t.location.protocol? You only pay for successful transactions. Our automated AI driven platform keeps the spotlight on 100% of your customer interactions. Empower attorneys to create highquality documentation and save time and money with Dragon Legal Anywhere, cloudhosted speech recognition that integrates directly into legal workflows. We believe that the time is ripe for voice-based HMIs! Signal AI gives you an unprecedented view into conversation data from high-intent consumers such as purchases made or promotion inquiries. The UK Government, Deloitte UK, Vonage, what3words and Adobe use Speechmatics in scenarios such as contact centers, CRM, consumer electronics, security, media & entertainment and software. Keyword and sentiment recognition technology alert you to any emerging risks, and includes advanced filtering capabilities to help find calls quickly. Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis. Conversational AI virtual agents supplement live agent support and improve the customer experience.
LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business. Conduct surveys and collect important data with just a missed call. NeoSound Intelligence is an AI tech company that turns emotions into actionable insights in order to create a world with better conversations between organizations and consumers.