Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! The total is $99.24 for one piece of item. I returned the jacket only to have it sent back to me. The Vestiaire Collective team. The matter was handled expediently and diligently. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team, Dear Rosie,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. Best regards, The Vestiaire Collective team. Our teams are still working on a solution and we're really sorry for the unusual delay. We are getting back regarding the query opened on item reference********. I either want a replacement, or to be paid the price I sold the Chanel bag for on the platform back in January. I made my first and only purchase before being notified by the seller that they didn't actually want to give away the item "because their mom wanted it", so the transaction was cancelled.
Upon verification, we must inform that our team has made sure to proceed to the full refund on this purchase on May 31st, 2022, Our experts made sure to verify two times the Herms bag reference********.
In the end, I paid more, she received less, and Vestiaire/financial partners received way more than they deserved. UPS lost a package and it is impossible to get any help, not at UPS nor at Vestiaire. Dear Es,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I ordered an Hermes bracelet over a month ago. Ive tried many times to contact VC to get updates, still no updates. Clothes i ordered are in condition as described. The entire process from uploading photos to final sale is done so efficiently. https://faq.vestiairecollective.com/hc/en-gb/articles/208745149 Products used:I bought and sold lots of items with them, but now their policies are such as I try to avoid shopping with them. They actually send messages via email saying "We have not forgotten you! I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. i can't get one of them.
In other words they took the amount twice from me. Tip for consumers:Would have been helpful to be made aware of the 10% currency exchange mark up prior to purchase. Verification can help ensure real people write reviews about real companies. Dear Tk T., we are very sorry to see that your order has not yet been delivered as the transporter has incorrectly requested the payment of additional customs duties. I have purchased 3 items and each time, they have said it's available and charge my credit card only to find out a couple days later that it's unavailable and that they will issue me a refund. Useless customer experience, so dissapointed. Hi Mary! vestiairecollective
Thank you very much for your understanding and we remain available, should you wish to get your item back.
I felt like this post was obligatory because I encountered a problem with customs acceptance in the US (a form was missing) and I immediately panicked after reading the reviews here - I thought I would never see my beautiful Chanel shoes. Thank you beforehand and see you really soon! Since then, there has been no update. Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag. We will keep working to transform the fashion industry by empowering our community of fashion activists! I have tried to contact your office on several attempts i am still waiting for a response as promised can someone please return my email asap, I have tried contacting your office with several emails but no response as promised. This is all documented on the transcript I was provided, and have included it with every continued effort Ive made to find out where my bag is.It has been a month and I still have not received my bag back, nor does anyone within the organization know where it is all of a sudden.
Vestiaire had it perfectly right from beginning to end. I purchased what should have been an Authentic Burberry Backpack.
I will not leave the matter as I believe this is fraud and they should be protecting the buyers and not their commision, which they aim to get twice as they have re-listed the item on my account! And the import fees should have been disclosed somewhere earlier than the final payment page.
Ive reached out to customer service a week ago. I will continue to buy from your company. On May 1, 2021, I placed an order. When I received them they were of appalling quality. We are getting back regarding the sale of item reference********, Upon verification, we must inform that our team has made sure to proceed to the payment of the item on June 5. You should TRY it! I eventually did find it. Please also note that your bag has been taken care of in a Herms bag spa. We consider this request as closed therefore. Could you please help me solve this case#********? Bad quality platform, had to navigate inside. S DHL is to be avoided at all cost as they lost my package and could not find it. I highly recommend VC as a reliable trading platform to all fashion lovers. We would suggest checking unclaimed folder or verify transfer location with PayPal team directly in this case. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. In order to identify it, we'll kindly ask you to provide us with your item reference. Consumers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and authentication process.Vestiaire Collective ranks 8th among Used Clothing sites. vestiaire pimp I wouldn't hesitate to buy or sell on there. handbags
Every time I email asking for an update and resolution, I get the response "We are working on this, please do not email us again"! This has happened over and over and no wonder why no one completes a sale. After reaching out to the live chat representatives, I was told to first contact the seller (which was incorrect, but I will let Max slide). Well guide you through the process. Vestiaire Collective has a consumer rating of 3.43 stars from 906 reviews indicating that most customers are generally satisfied with their purchases. I have been using it for years now and never been disappointed. The bag was sent to them by the seller for authentication. Our apologies for the inconvenience caused. vestiaire secondhand malls competitor We thank you for your understanding and cooperation. I will have to escalate the matter to the tax authorities of SIngapore and France to see if Vestiaire is properly accounting for the duties to Singapore. vestiaire knockoffs fakes I did have an issue with the website when ordering and had to call. BBB Business Profiles generally cover a three-year reporting period.
They will scam you.
We're so sorry to hear about your experience and the delay in response. Why do we have to pay for authentication fee when its a trusted seller and sold lots of items on your website?Why cant we have direct shipping specially if we both live in UK? While looking for authentic items and not wanting to pay the full retail price. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. At the beginning i was receiving email from Vestiare like we will be in touch after 48 hours, 24 hours and the end - no answer for solution. Awaiting an order sent from VC 10 days ago, tracking status has not been updated for 8 days.
The price was also quite reasonable for a bag that was only used a few times. This is why we will conduct a control on each item deposited and our Team will be willing to check any item on which our Members may have a doubt on. Also if i don't receive in the allotted time frame i will receive a full refund. I recently purchased a designer Jumper listed as a 44FR (UK Size 16) The size was written all over the listing, and in the description along with some other measurements. The first attempt documented via chat transcript on February 15th, 2022. After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. When buying you need to make sure you see all angles of the bag, ask the seller questions.
Make sure to get back to us on your preferred contact method right here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We hope to see you really soon! We would like to first apologize for the processing time on this request and kindly inform that our logistics team has been asked to prioritize this request. We will keep working to transform the fashion industry by empowering our community of fashion activists! I sent the item almost 3 weeks ago and they received it 2.5 weeks ago. We consider this request as closed therefore Thank you for your understanding, To whom it may concern,We are getting back regarding the purchase of the Cartier watch reference********, Upon verification, we kindly inform that a full refund has been initiated on May 23rd, Please note that due to international processing time, the delay to receive the payment might amount to 5 business days in some cases, We will remain available for any further contacts in our Me > Help section on the App in the meantime, Customer Reviews are not used in the calculation of BBB Rating, of those, 86 complaints were closed in last 12 months. Vestiare Collective charged my credit card for $99.24. I think it must be optional like before. We must inform that payments might take up to 5 business days to be received. No customer care number just email which they take forever to reply to!I sold my item and was told payment will appear in my account within 5days. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The Vestiaire Collective Team.
I want my payment released. I however have written in the comments the true info on the top as I will not partake in passing this on to someone else unknowingly or sell the item so they dont have to refund me!If I sold the item I will have lost 70 for a mistake which I believe is their issue and I will not leave this matter. I shipped the bag back the next day. The Vestiaire Collective team. it was signed for by ******** They have the item for a month. Tip for consumers:Do not use at all they will not refund you they will charge you twice. We thank you for your understanding and cooperation. Dear Sarah,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I had to fight to get a return label. They never get back to me.
Our experts can indeed make mistakes upon checking the items and we wish to sincerely apologize to you for it. Backed by the National Science Foundation, 2 of them saw the item rejected after 'Quality Control' reviewed and determined 'not as advertised. Ive contacted CS at least 50 times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. Dear Olivia, we are getting back to you regarding the doubts you have been expressing on your shoes and regret to hear that it persists. tallennettu tlt My inbox is filled with emails from Vestiaire saying we will get back to you in 48 hours. They end up charging me again! I also love their editorial content, always super on point, making resale trendy and sustainable! If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. Dear Member,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I sent one more chat and the kind representative transferred my complaint to the logistics team and within a day, my package was back on track to being delivered. The item smelled horrible and I contacted Vestiaire immediately for them to help cover dry cleaning costs I would need because the garment was damaged. The last being they did not check or verify a designer pair of shoes. I really hope my issue gets resolved within the next week and I get my full refund. I wish I had explored their site sooner! vestiaire gutscheincode tecfox humbleandrich I found my *wish list* $$$$ handbag. Buy, Sell, Share All items were like new and received pretty quickly considering the travel process to the US. Turns out my package was lost in *********. Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. We will keep working to transform the fashion industry by empowering our community of fashion activists!
We are getting back regarding the return request on item reference********. Thank you very much for you for your understanding, This is the third issue I've had with them. I've asked them to take the fake shoes off my profile and refund me and they will not. It was obviously shrunk and was a short UK size 8 now based on the measurements.I went back to the seller who just said sorry and speak to Vestiaire, now this was a big seller who I thought would be trustworthy. I placed an order for a Chanel jacket size 40 on May 21st from seller in ******* that cost me $300 in shipping but jacket was received from Brooklyn and arrived on May 24th. Prom season is here, and you deserve to look and feel amazing for your big party! We hope to see you again really soon and wish you a lovely day! **************** said that they would work on the issue and get back to me within 48 hours, and Ive been ignored ever since. If buying abroad you need to pay an authentication fee and if buying within your own country you have the option.
I purchased this bag to replace one that I had had and used for several years. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The Vestiaire Collective team. And then they say the same thing again. I've been way too patient. 5days later nothing! I told them I no longer wanted the watch and they told me to return it once I received it. The exchange rate is indeed handled by an external entity, however, we will also transfer the feedback in order to improve our community's experience. Our team will make sure to ship back the item to our mutual customer and we'll remain available to organize the return of the bag, We need to inform that this query has been taken care of by our **************** team, Please note that a postal litigation is currently being led by our teams, jointly with the carrier in order to locate the parcel, Rest assured that our mutual customer will be advised on litigation results as soon as we have received their conclusions, Indeed, sale will be honored if a declaration of loss is issued by the carrier. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. While the site has much room for improvement, overall it's a good source of authentic designer items at great prices. I want fully refund. Tip for consumers:Don't expect good customer service! Instead of authenticating the item and paying me, they listed it on my page with the same error on the listing I had (which was why the customer returned in the first place). This company responds to reviews on average within 5 days. I was originally notified that process would be 2 days but in 3 days of enquiring I still don't have and answer to what the issue is.
The item was sent to the Vestiaire Collective warehouse and was authenticated, it has been waiting there for over ************************************* It says on the website that they will ship out the authenticated items to the buyer within 24 hours. Time for me to talk to my credit card provider. A week later , It hasnt been released Still. We thank you for your understanding and cooperation. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. You will be addicted very quickly. It refused to clarify with DHL despite the latter's queries. The seller was prompt in her communication and the item was in excellent condition (as advertised). I wasn't expecting the seller to give up the item (s*** happens, I get it) but at least expected that Vestiare would reach out to the seller and let them know this was unprofessional. riskified Don't buy cheap clothes cheap, buy expensive clothes "cheap" I sold a brand-new item with a an original TAG from the store that was ranked "as not authentic" by their Quality Team which totally unacceptable since the item presented a tag. However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. Discover 30% - 70% off original retail price. Best regards, The Vestiaire Collective team. Dear Marilyn, thank you for taking the time to bring this matter to our attention! Roughly a week later I received a notification that the bag for whatever reason did not meet their qualifications and the sale was canceled. tiffany bracelets silver bracelet Best regards, The Vestiaire Collective team. Tip for consumers:Put some alerts to receive price drops notifications! I told them i would file a complaint but they didnt care. i contacted Vestiaire explaining it was not that the authenticity was in question only that no one had confirmed the sizing. We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article,
Dear Evette, thank you very much for taking the time to share with us your feedback on your experience! 100% of the items are curated and manually controlled by our experts! This topic is taken very seriously, as our Community's safety remains our main focus. Dear Arezo,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Was liking selling on Vestiaire until I had an issue with a customer returning an item with dog food in the package. It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. Tip for consumers:Dont, they are too sloppy and you have to fight for months, multiple emails etc to get a refund. Rest assured that we are always willing to proceed to a second control to reassess our findings on an item's compliance. I looked at the (i) button to confirm the size and it said UK 16 so believed this top was suitable for me and made an offer which was immediately accepted - this should have been a sign as it was the lowest bid I could make. The Vestiaire Collective team. Here are 8 tips for writing great reviews. they sold me a fake coat. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
I payed Vestiare to do Authenticity control. AVOID AT ALL COSTS, after over 7 years of dealing with them I have to admit my defeat.
Upon verification, we must inform that our team has made sure to proceed to the full refund on this purchase on May 31st, 2022, Our experts made sure to verify two times the Herms bag reference********.
In the end, I paid more, she received less, and Vestiaire/financial partners received way more than they deserved. UPS lost a package and it is impossible to get any help, not at UPS nor at Vestiaire. Dear Es,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I ordered an Hermes bracelet over a month ago. Ive tried many times to contact VC to get updates, still no updates. Clothes i ordered are in condition as described. The entire process from uploading photos to final sale is done so efficiently. https://faq.vestiairecollective.com/hc/en-gb/articles/208745149 Products used:I bought and sold lots of items with them, but now their policies are such as I try to avoid shopping with them. They actually send messages via email saying "We have not forgotten you! I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. i can't get one of them. 
In other words they took the amount twice from me. Tip for consumers:Would have been helpful to be made aware of the 10% currency exchange mark up prior to purchase. Verification can help ensure real people write reviews about real companies. Dear Tk T., we are very sorry to see that your order has not yet been delivered as the transporter has incorrectly requested the payment of additional customs duties. I have purchased 3 items and each time, they have said it's available and charge my credit card only to find out a couple days later that it's unavailable and that they will issue me a refund. Useless customer experience, so dissapointed. Hi Mary! vestiairecollective
Thank you very much for your understanding and we remain available, should you wish to get your item back.
I felt like this post was obligatory because I encountered a problem with customs acceptance in the US (a form was missing) and I immediately panicked after reading the reviews here - I thought I would never see my beautiful Chanel shoes. Thank you beforehand and see you really soon! Since then, there has been no update. Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag. We will keep working to transform the fashion industry by empowering our community of fashion activists! I have tried to contact your office on several attempts i am still waiting for a response as promised can someone please return my email asap, I have tried contacting your office with several emails but no response as promised. This is all documented on the transcript I was provided, and have included it with every continued effort Ive made to find out where my bag is.It has been a month and I still have not received my bag back, nor does anyone within the organization know where it is all of a sudden.
Vestiaire had it perfectly right from beginning to end. I purchased what should have been an Authentic Burberry Backpack.
I will not leave the matter as I believe this is fraud and they should be protecting the buyers and not their commision, which they aim to get twice as they have re-listed the item on my account! And the import fees should have been disclosed somewhere earlier than the final payment page. Ive reached out to customer service a week ago. I will continue to buy from your company. On May 1, 2021, I placed an order. When I received them they were of appalling quality. We are getting back regarding the sale of item reference********, Upon verification, we must inform that our team has made sure to proceed to the payment of the item on June 5. You should TRY it! I eventually did find it. Please also note that your bag has been taken care of in a Herms bag spa. We consider this request as closed therefore. Could you please help me solve this case#********? Bad quality platform, had to navigate inside. S DHL is to be avoided at all cost as they lost my package and could not find it. I highly recommend VC as a reliable trading platform to all fashion lovers. We would suggest checking unclaimed folder or verify transfer location with PayPal team directly in this case. I am deleting the app and hopefully I can find the sellers listed on depop or eBay. In order to identify it, we'll kindly ask you to provide us with your item reference. Consumers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and authentication process.Vestiaire Collective ranks 8th among Used Clothing sites. vestiaire pimp I wouldn't hesitate to buy or sell on there. handbags
Every time I email asking for an update and resolution, I get the response "We are working on this, please do not email us again"! This has happened over and over and no wonder why no one completes a sale. After reaching out to the live chat representatives, I was told to first contact the seller (which was incorrect, but I will let Max slide). Well guide you through the process. Vestiaire Collective has a consumer rating of 3.43 stars from 906 reviews indicating that most customers are generally satisfied with their purchases. I have been using it for years now and never been disappointed. The bag was sent to them by the seller for authentication. Our apologies for the inconvenience caused. vestiaire secondhand malls competitor We thank you for your understanding and cooperation. I will have to escalate the matter to the tax authorities of SIngapore and France to see if Vestiaire is properly accounting for the duties to Singapore. vestiaire knockoffs fakes I did have an issue with the website when ordering and had to call. BBB Business Profiles generally cover a three-year reporting period. 
They will scam you.
We're so sorry to hear about your experience and the delay in response. Why do we have to pay for authentication fee when its a trusted seller and sold lots of items on your website?Why cant we have direct shipping specially if we both live in UK? While looking for authentic items and not wanting to pay the full retail price. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. At the beginning i was receiving email from Vestiare like we will be in touch after 48 hours, 24 hours and the end - no answer for solution. Awaiting an order sent from VC 10 days ago, tracking status has not been updated for 8 days. The price was also quite reasonable for a bag that was only used a few times. This is why we will conduct a control on each item deposited and our Team will be willing to check any item on which our Members may have a doubt on. Also if i don't receive in the allotted time frame i will receive a full refund. I recently purchased a designer Jumper listed as a 44FR (UK Size 16) The size was written all over the listing, and in the description along with some other measurements. The first attempt documented via chat transcript on February 15th, 2022. After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. When buying you need to make sure you see all angles of the bag, ask the seller questions.
Make sure to get back to us on your preferred contact method right here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us We hope to see you really soon! We would like to first apologize for the processing time on this request and kindly inform that our logistics team has been asked to prioritize this request. We will keep working to transform the fashion industry by empowering our community of fashion activists! I sent the item almost 3 weeks ago and they received it 2.5 weeks ago. We consider this request as closed therefore Thank you for your understanding, To whom it may concern,We are getting back regarding the purchase of the Cartier watch reference********, Upon verification, we kindly inform that a full refund has been initiated on May 23rd, Please note that due to international processing time, the delay to receive the payment might amount to 5 business days in some cases, We will remain available for any further contacts in our Me > Help section on the App in the meantime, Customer Reviews are not used in the calculation of BBB Rating, of those, 86 complaints were closed in last 12 months. Vestiare Collective charged my credit card for $99.24. I think it must be optional like before. We must inform that payments might take up to 5 business days to be received. No customer care number just email which they take forever to reply to!I sold my item and was told payment will appear in my account within 5days. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The Vestiaire Collective Team.
I want my payment released. I however have written in the comments the true info on the top as I will not partake in passing this on to someone else unknowingly or sell the item so they dont have to refund me!If I sold the item I will have lost 70 for a mistake which I believe is their issue and I will not leave this matter. I shipped the bag back the next day. The Vestiaire Collective team. it was signed for by ******** They have the item for a month. Tip for consumers:Do not use at all they will not refund you they will charge you twice. We thank you for your understanding and cooperation. Dear Sarah,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I had to fight to get a return label. They never get back to me.
Our experts can indeed make mistakes upon checking the items and we wish to sincerely apologize to you for it. Backed by the National Science Foundation, 2 of them saw the item rejected after 'Quality Control' reviewed and determined 'not as advertised. Ive contacted CS at least 50 times to ask them about my payment only to be gaslit every time claiming the Experts will check on it and get back to me. Dear Olivia, we are getting back to you regarding the doubts you have been expressing on your shoes and regret to hear that it persists. tallennettu tlt My inbox is filled with emails from Vestiaire saying we will get back to you in 48 hours. They end up charging me again! I also love their editorial content, always super on point, making resale trendy and sustainable! If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. Dear Member,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I sent one more chat and the kind representative transferred my complaint to the logistics team and within a day, my package was back on track to being delivered. The item smelled horrible and I contacted Vestiaire immediately for them to help cover dry cleaning costs I would need because the garment was damaged. The last being they did not check or verify a designer pair of shoes. I really hope my issue gets resolved within the next week and I get my full refund. I wish I had explored their site sooner! vestiaire gutscheincode tecfox humbleandrich I found my *wish list* $$$$ handbag. Buy, Sell, Share All items were like new and received pretty quickly considering the travel process to the US. Turns out my package was lost in *********. Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. We will keep working to transform the fashion industry by empowering our community of fashion activists!
We are getting back regarding the return request on item reference********. Thank you very much for you for your understanding, This is the third issue I've had with them. I've asked them to take the fake shoes off my profile and refund me and they will not. It was obviously shrunk and was a short UK size 8 now based on the measurements.I went back to the seller who just said sorry and speak to Vestiaire, now this was a big seller who I thought would be trustworthy. I placed an order for a Chanel jacket size 40 on May 21st from seller in ******* that cost me $300 in shipping but jacket was received from Brooklyn and arrived on May 24th. Prom season is here, and you deserve to look and feel amazing for your big party! We hope to see you again really soon and wish you a lovely day! **************** said that they would work on the issue and get back to me within 48 hours, and Ive been ignored ever since. If buying abroad you need to pay an authentication fee and if buying within your own country you have the option.
I purchased this bag to replace one that I had had and used for several years. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The Vestiaire Collective team. And then they say the same thing again. I've been way too patient. 5days later nothing! I told them I no longer wanted the watch and they told me to return it once I received it. The exchange rate is indeed handled by an external entity, however, we will also transfer the feedback in order to improve our community's experience. Our team will make sure to ship back the item to our mutual customer and we'll remain available to organize the return of the bag, We need to inform that this query has been taken care of by our **************** team, Please note that a postal litigation is currently being led by our teams, jointly with the carrier in order to locate the parcel, Rest assured that our mutual customer will be advised on litigation results as soon as we have received their conclusions, Indeed, sale will be honored if a declaration of loss is issued by the carrier. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. While the site has much room for improvement, overall it's a good source of authentic designer items at great prices. I want fully refund. Tip for consumers:Don't expect good customer service! Instead of authenticating the item and paying me, they listed it on my page with the same error on the listing I had (which was why the customer returned in the first place). This company responds to reviews on average within 5 days. I was originally notified that process would be 2 days but in 3 days of enquiring I still don't have and answer to what the issue is.
The item was sent to the Vestiaire Collective warehouse and was authenticated, it has been waiting there for over ************************************* It says on the website that they will ship out the authenticated items to the buyer within 24 hours. Time for me to talk to my credit card provider. A week later , It hasnt been released Still. We thank you for your understanding and cooperation. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. You will be addicted very quickly. It refused to clarify with DHL despite the latter's queries. The seller was prompt in her communication and the item was in excellent condition (as advertised). I wasn't expecting the seller to give up the item (s*** happens, I get it) but at least expected that Vestiare would reach out to the seller and let them know this was unprofessional. riskified Don't buy cheap clothes cheap, buy expensive clothes "cheap" I sold a brand-new item with a an original TAG from the store that was ranked "as not authentic" by their Quality Team which totally unacceptable since the item presented a tag. However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. Discover 30% - 70% off original retail price. Best regards, The Vestiaire Collective team. Dear Marilyn, thank you for taking the time to bring this matter to our attention! Roughly a week later I received a notification that the bag for whatever reason did not meet their qualifications and the sale was canceled. tiffany bracelets silver bracelet Best regards, The Vestiaire Collective team. Tip for consumers:Put some alerts to receive price drops notifications! I told them i would file a complaint but they didnt care. i contacted Vestiaire explaining it was not that the authenticity was in question only that no one had confirmed the sizing. We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article,
Dear Evette, thank you very much for taking the time to share with us your feedback on your experience! 100% of the items are curated and manually controlled by our experts! This topic is taken very seriously, as our Community's safety remains our main focus. Dear Arezo,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Was liking selling on Vestiaire until I had an issue with a customer returning an item with dog food in the package. It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. Tip for consumers:Dont, they are too sloppy and you have to fight for months, multiple emails etc to get a refund. Rest assured that we are always willing to proceed to a second control to reassess our findings on an item's compliance. I looked at the (i) button to confirm the size and it said UK 16 so believed this top was suitable for me and made an offer which was immediately accepted - this should have been a sign as it was the lowest bid I could make. The Vestiaire Collective team. Here are 8 tips for writing great reviews. they sold me a fake coat. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
I payed Vestiare to do Authenticity control. AVOID AT ALL COSTS, after over 7 years of dealing with them I have to admit my defeat.