We agree, Maddie is pretty awesome! Also, every single style of dress has a cinched waistline with absolutely no give. I did finally get refunded, but that's ridiculous. I am so excited to wear a Revelry dress on my best friends wedding day and I will be sure to recommend them to anyone looking for a dress for any occasion or their special day! My bridesmaids ended up in the Dakota dress in black velvet and they looked STUNNING. I took the dress off and turned it inside out to sew it, and the entire lining was about to fall off from the waist seam. At least with them I was able to order multiple dresses in multiple sizes and return the ones that didn't work for a full refund. This is likely why their lead times have such large windows and they have 0 insight to where orders are. r the 30 days. The home try process on was definitely an easy perk, and all of my girls actual dresses arrived in great timing. I was excited about Revelry because they have a "try before you buy" option. ", Get Our Wedding Planner App On Your Mobile Device. The pictures online didn't make that obvious but I thought okay maybe I just missed it- my fault, I can make it work.
Thank you for your feedback, and for making us a part of your big day! I ended up buying a new dress just a couple weeks before the wedding. Unfortunately, I'm a bridesmaid in other weddings coming up, and I will have to tell the brides that Revelry is not the way to go. Save the headache and find a retailer that can deliver on its product and promises.
Revelry has provided the same personal touch without the expense! I was DISGUSTED by this customer service.
Every one of them looked amazing and photographed so well. My bridesmaids ranged in sizes and we picked dresses that they would be most comfortable in! Fine, 30 days whatever. If you are looking for dresses that look and feel amazing, these will be your favorites!
The colors and styles looked absolutely stunning. No, I needed to sew it. because of the wonderful customer service but because of the beautiful dresses and material .
All I can think is the try-on samples have been tried on many times and they are a bit stretched out? **DO NOT order from this company!!!!
They specialize in bridesmaid dresses that can be ordered online with the option to try on your favorites at home before you buy one. ample ordering, sizing help to the final purchase the customer service has been 100%! They actually loved their dresses too (coming from someone whose been a bridesmaid before, you dont always love them ). So, I spent an extra $50 worth of try ons to discover that I needed to size up yet still get it taken in and altered.
Still, I called customer service as a last ditch effort and started racking my brain about what I was going to do. I may now end up with no dress to wear to my sisters wedding when I purchased one. After talking for over an hour to a manager at Revelry, I was able to get a dress and have it in time for the wedding. A few complaints: We are so thrilled to have been a part of your wedding journey. I've worked customer service and e-commerce support for many years. They hold 0 fabric liability or inventory and have a window of time collecting orders through their site. Our bridesmaids looked beautiful and my grandmother got to shine in one of their sequin dresses as our flower girl. If you can email us at hello@shoprevelry.com we'd like to look into this further with you! This is no way to run a business especially when you charge $189 plus for a dress. I went with the tulle dress in petal pink and I was jealous my girls got to wear them and not me! ng my bridesmaids feel beautiful during this crazy wedding season!! Our website is something that can be overwhelming, and we are actively working on updating it! Customer service and management was awesome and tried their best to help me. However, I messaged Revelry on Facebook with the order number and they were able to keep in touch with me about when it was expected to ship. REVELRY is simply the best!
Rachel was very instrumental in helping me fin We ordered bridesmaid dresses and ties for the groomsmen from Revelry! They told me to just email the gift cards to myself to print out, but when I asked if I could see an example of what it would look like they couldn't provide one. She went above and beyond to make sure my dress arrived on time.
After looking at the dress, the size on the tag was not the actual size of the dress and the size we wanted would not have been a fit for her either. The wedding I am in is on April 16. I went with the Rory Satin Dress in Navy Blue. You all have been wonderful and for that, I am so thankful!! So hyped. absolutely love them !! Their response was a 25% refund to keep the dress or 100% back to return the dress as they couldn't send the dress in time for the wedding. My grandmother is a seamstress and when I took it to her, she laughed at the quality and said that the seams have no room to let out or redo.
My bridesmaids have gushed about how much they loved their bridesmaids dresses, and they have talked repeatedly about being excited to use them again and again for future events. I would not base it off their 12-16 week suggested timeline.
Not once did they admit fault or offer any other solution. Sandra was beyond kind and always provided a quick response to any questions/concerns I had regarding my order. Do NOT order from here. She got back to me so quickly and went to bat for me to make sure the issue was resolved. And they included a few little surprises too. We do have a strict return policy for our shrugs and state this at the time of purchase. I am extremely passionate about inclusivity we've got something for everyone, and we NEVER charge extra for extended sizes! I did the $10 fit as I was between sizes. We are so happy that your bridal party loved their velvet dresses! 
I love the versatility in styles and fabrics, and Revelry is constantly releasing new colors and styles! We're so happy we were able to help save the day! The dress was not made well and took forever to get. We bought 5 of them for the bridal party.
The website is easy to navigate, the size range is fantastic, and the at home try on option is THE BEST. g a positive attitude. r customer service team is amazing and was so accommodating.
how the true color in all of our marketing materials. One came ripped on both sides- alterations pe Hi Katie! This company is amazing and I would highly recommend. for our December wedding! Has anyone else ordered their dresses from Revelry? And because they are final sale they will not refund us and allow us to repurchase a ready to wear dress..
We are so sorry to hear about this experience. We also take claims that our dresses were worn before and altered very seriously. DO NOT ORDER!!
My mom and I called less than 2 weeks after the orders were made, and they made us believe wed get a refund and its be no issue. Being in the wedding industry, I expected them to be understanding of the need to get your vision right and help you achieve that vision (within reason of course). I am Pleading with Brides to be mindful of the try on dress price. I know I can't be the only lady out there that has a 40" bust, 25" waist, and 42" hips. ferent lengths so you might need to hem them to fit your exact heel height. Even after altercations my dress still didnt fit as it shouldve. We appreciate your kind words about Revelry so much! Nothing but good things to say about Revelry! Everything was beautiful!! However, they wouldn't refund me anything for messing up my order and sending me a dress in a style I didn't order/didn't want. To complete your look, they also offer a variety of accessories as well as suit ties made with material that matches their gowns. They still had the other dress in my account as "in production", never refunded me or told me that had canceled this order. What was the point of paying for the try-on if it was Bride here! (She didn't even have to know what happened :) ). The only complaint is that once you buy it its final sale and you cant return or exchange it, which sucks if you are in between sizes! They were patient and understanding. All because of a company that seemingly refuses to take their time to simply switch two dresses to help a customer who didnt have the option when they ordered their dress and doesnt have another couple hundred dollars for a new one. Wouldnt recommend to anyone, especially for something as important as your wedding.
But they did not. My actual dress came fitting more snuggly, but even worse, the seams are all bubbli HORRIBLE EXPERIENCE The girls were in the deep olive satin dresses and the men had the olive ties. According to the manufacturer, I wouldn't get my dress until April 26. I ordered a dress and learned that my dress may not even come in time. These are NOT custom sized dresses. This is where it gets worse and my mind is blown. Subsequently, one of my girls found out that she was pregnant with twins (yay!!).
and let me keep the dresses longer than their stated time so I could have my party.
Rachel was amazing to work with, she really helped me a lot when trying to find a last minute dress for a wedding.
After ordering and waiting the 12-16 weeks for the dresses to arriv Revelry made trying on dresses so simple!
No biggie, I know how to sew. I emailed with a customer service member (Jada), voicing the problem that had come about, and she was more than accommodating, and speedy with her response time making a stressful situation into such a positive experience!
s but they didn't have the color we wanted (we wanted the burgundy/wine color) but the dress itself was nice and of decent quality. I absolutely loved using revelry for our wedding day!
When the dress I ordered came I noticed the inside material is red and does not match the color of the outside of the dress- it looked so bad.
I want brides to have a truly amazing experience buying the MOST IMPORTANT dress of their lives! Home try-on is such a game changer, the quality cant be beat, and customer service is quick and helpful. So grateful for RACHEL for going above and beyond to come up with a game plan to ensure that my soon to Ive been a bridesmaid in 6 weddings and this company takes number one for absolute worst. The dresses come in three dif Stay away! The try-on dresses are not the same fabric as what your box size "made to order" dress will be.
esses are at the $109-129 price point. I had 6 dresses in all sent to try on, at $10 per dress. YOU rock!! in thanks to the at home try-on that they offer! Revelry Rory Satin Fitted V Neck Maxi Full Length Bridesmaid Dress 2 4 - Black, - eBay Money Back Guarantee - opens in a new window or tab. Part of the issue was on our behalf, but Revelry did everything they could to help me. Could not have asked for a better online bridesmaid site. After further confirming dates they said they would be able to get me a new dress a week before the wedding and if not they would contact me and offer a 50% refund. The dresses came in much early than the date they gave us and overall SO happy I chose to go with Reverly!! Also, check out the reviews of this business on the Better Business Bureau website not good. There are some women in the bridal party that are standard sized people and only needed to try on a couple of dresses.
I recommend this company 100%. my dress for me for another style in the same color & are shipping the dress out to me less than a week after I contacted them. Not only that, but the return process was more difficult than applying for a home loan. Thank you, Revelry! This additional delay was NOT posted anywhere on the website when I placed my order. and fabrics, I worked with a stylist who made suggestions based on the venue and time of year, and also sent me several pictures of different dress combinations. fit perfectly!
I want my bridesmaids to each wear a unique dress. So I would assume that they take in mind that you will actually receive these dresses in time.
ach woman near-perfectly out of the box (except for hemming), and looked fantastic. Very frustrated to be paying for alternations on length now which will make my dress $300. e yet to hear from anyone, it has been 4 days, and no response. They have a wide range of styles available, including dresses, skirts, and pants. They offer home try on so you can see samples of the gown on your body as well as swatches. I don't know who is ripping off whose sty Hi Sarah,
at home try on service and ordering their color swatches! Made to order is just a fancy word for sur-charge - making the customer pay for all of the production challenges financially and with time & keeping their own overhead costs low. But they also have seriously amazing customer service!
To say they were swamped would have been a totally acceptable response, especially from a relatively small business such as theirs.
We have shared your wonderful feedback with Rachel! Revelry is a wedding attire business based in Austin, TX. Everyones dresses arrived either early or right on time, with the exception of one of the velvets. And yes, it was very noticeable with the slit. Although I can understand there be a timing error or misunderstanding on the bridal party I am in, my frustration is more that I have not dealt with a company that is so unwilling or unable to offer solutions or potential help, as well as provide clear communication on where an order is. The production time is ridiculously long, & to make matters worse there is 0 insight into what stage of production your dresses are in. Why would this not apply to my prior order?
I chose a few differen Had such a great experience with Revelry!
I told the agent that alterations to fix the dress if it is even possible will cost more than a 25% refund. These dresses are not "made to order." My bridesmaids came in all shapes and sizes and when I say they ALL looked amazing, Im not lying! We take negative reviews very seriously.
I let them know that I would gladly pay expedited, overnight shipping for my original order. They said they "hoped" they would get there in time but that there is a 14/16 week production time. We are all pretty spread out, so it was awesome that they could each order their own samples to try on. Dessy, Adriana Papell and Davids have much better dresses at a much better value. - for PayPal Credit, opens in a new window or tab, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window, No Interest if paid in full in 6 mo on $99+.
These dresses are hands down excellent material/craftsmanship and well worth the small price tag to other gowns I have looked at Macys, Dillards, Von Maur and other local stores. Most girls ordered 2 sizes for the try on to dial in their personal size and then ordered their dresses.
I am in management and if my company messed up this bad I would have gone out of my way to update the client.
I have never bought anything from here and I had to make a last minute buy and it all went SO smoothly!!
Azazie had better quality on their dress to be honest (and they're much cheaper). We are so glad to know that our customer service team took the stress out of your situation! Customer service is very difficult to get a response back, we got the dresses back BUT the color was different This company has some of the worst customer service I have ever experienced. This made *such* a difference for me, but more importantly the Bride, in terms of stress leading up to their wedding. e, we realized the sizing was WAY OFF.
No clue why online dress ordering is becoming a thing especially when it makes items "final sale".
ths up and I was worried I wouldnt get my dress in time. stomer service) She was friendly, and helpful and the reason I give 3 stars over 1. So th DO NOT USE! Shes awesome! esses and my shipment ended up coming much sooner than expected. I loved being able to order sample swatches and dresses to try on. They clearly care about their customers and were absolutely wonderful to deal with.
I would suggest Reverly to another bride but caution them to only order 18+ weeks before the wedding.
All the bridesmaids were wearing Revelry. Everyone commented they felt exceptionally well made, with nice lining and a fit that was form-fitted but not clingy. Revelrys customer service is responsive but unhelpful.
box for less than 5 min to try on and overnighted back to the store that same day. I was in tears telling them that without the right dress or a refund, I would not be able to be a bridesmaid since I am unable to pay for a second dress. at the end of the day, the customer only knows, interacts & entrusts their money with them, not their outsourced production. This brand is very disappointing. The dresses are $200 each. One of my gals had her dress lost by FedEx and Revelry made sure she had one in less than 4 weeks to ensure she had it on time for the wedding. While looking at those, I found the perfect MOG dress. That should have NEVER happened.
- Things generally took a long time to get to us and/or to get back to us. The issue was entirely my error and had nothing to do with anything on Revelry's end. For our Home Try-On program, the $10 per dress cost goes to the cost of care and laundry for our dresses. Since it takes FOREVER for the dress to come in, I was pregnant once it arrived and realized it wouldnt fit. We needed to get alterations as these are just standard size and not made to order.. The length sizing may be a tad confusing so confirm with your bridesmaids/bride you have the right length. Thank you so much for taking the time to leave some kind words for us! DO NOT BUY FOR HERE. We are so happy you were provided such a great experience by Alexa! I fixed a super poorly made dress and the company had no words for me except for "you should have figured it out within 30 days" and "We cant accept it with alterations." Thank YOU again Rachel for making this experience a 10/10. I may not have dresses for my wedding.. How wrong is that??? Wonderful customer service from Sabrina who helped me navigate a complex issue. They were true to size and the home try on was a lifesaver. I had mine altered, so total price was over $300 for an okay dress. I am disappointed with the other customer support team and how they handled the situation but am thankful that we got the dresses.
Luckily they had the right color/style and sizes we needed! The thing Revelry doesnt want you to know is We used revelry for my bridesmaid dresses and they were amazing! I had a hole.
Thanks to Rachel for the answered questions while I make my next purchase! The best dresses ever!!! Our dresses are final sale but we are flexible for issues that are caused by Revelry.
I would not recommend the company overall based on their incredibly strict policies. However, we are now 3 weeks away from the wedding and there are no dresses. Thanks again!! We honestly just had to laugh about it every time something else went wrong with them because we couldnt believe how horribly made the dresses were!
I received the ties and handkerchiefs for the wedding. The swatches they sent made it easy for me to assign my bridesmaids a color and let them pick whatever dress they felt would suit them best. I will forever recommend Revelry to all the brides! Thank you so much for sharing the love! The best part?
One of my bridesmaids have already received their dress and loves it! Countless phone calls and hours of sitting on hold later, Revelry stuck to their strict no return policy, and my entire bridal party (8 of us) was told we were basically out of luck, we could try to sell our dresses online, but would be expected to pay another $200 and wait another 3-4 months for a new dress that will hopefully fit. ress I liked, I placed an order, and waited patiently for 16 weeks for the dress to arrive. Other retailers are custom & take half the amount of time. e. I emailed customer service to be told they would do nothing and the dress would be there by promised 12-16 weeks which could potentially be days after the wedding. It is our goal to be a fun, easy part of the wedding planning process. ssic Emerald and it was so classy! We are thrilled that you and your bridal party were so happy with their dresses! Do notttttt waste your money here. t to the wrong address. d stuck with $200 piece of crap they wont let me return.