What should I do? Both remodels included Upgraded materials and pull out drawers in all base cabinents. itssafe to access and the cabinets will fit through doors andhallways. Would not purchase again.
You have discovered the best site online for Kitchen Cabinet Reviews. Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below. Each shipment I received had damage resulting in huge delays in my project, leaving me without a kitchen for months. Disappointed to find that the drawers are several inches shorter than the full depth of the 24" base cabinet. Also be aware the bottoms are unfinished which make the whole project look cheap. This company is by far the worst company I have dealt with in my 15 years of adulting. ), Transparency in Supply Chains Act Disclosure.
They look nearly identical to the cherry cabinets at a lower price point. kitchen nester empty storage baking kraftmaid station casserole drawers dishes supplies easier space Purchased Kraftmaid kitchen cabinets for our new home and they were damaged when installed. You may return other items in their original condition within 30 days of receipt of the shipment. This Return Policy applies only to items ordered directly from KraftMaid Cabinetry via kraftmaid.com. Its far easier to live with a house full of boxes waiting for installation than to live in a house without a working kitchen or bath. So now we have a gutted kitchen, only part of the new cabinets installed because the drawers are in the middle. Keep a keen eye out for the inevitable scuff or touch-up and note those on a punch list of fixes for your contractor. I plan to put this review up anywhere on the internet I can find asking for a review of Kraftmaid! Copyright 2020, Kitchen Cabinets Reviews, All Rights reserved. Overall we are very happy With the kitchen now that it is completed. All other pieces had no paint in places, pock marks, ink marks, black marks, crooked drawers, poorly aligned joints and several had a layer of black dust. None, Zero. My kitchen designer said they were easy to work with to get the replacement cabinet, not like some others who make you jump through hoops to fix the problem. We ordered a complete kitchen in March 2021 from Lowe's in Niles, OH. Please see our How To Order page by clicking here. Were encouraged by recent improvements weve seen, and are optimistic that delivery times will continue to improve as transportation providers bolster their workforce to meet demand. You can track your order online 24/7 and view its status or shipment. Overall many of the kitchen cabinets came with a number of factory flaws, dings, nicks, joint seems separating and/or showing on front of cabinet for most of those issues Kraftmaids resolution was to send a touch up kit. If it was just a few minor blemishes that would be fine, however it was several of the cabinets that needed a lot of filler and color penwith some still visibly marred. And track your order on our website to see when your order moves to manufacturing and then delivery. Four items were damaged, several pieces missing and chip board crap wood. Common carrier shipments are palletized, bubble wrapped & strapped for extra protection. Cabinet Reviews: Kraftmaid Cabinets | Mid Continent Cabinetry| StarMark Cabinetry|Fieldstone Cabinetry| Urban Effects Cabinetry, About Us | Privacy |Terms and Conditions|Sitemap. Maybe? $18K and sixteen weeks, and not kitchen.. Placed my order in March. We did order all plywood construction and felt the cabinets are well built. Complications in scheduling deliveries, constraints at distribution centers and a driver shortage are adding to total delivery times. Get the latest updates. Not only damaged in shipping but areas where you could see the wood, huge knicks in the wood, they painted over dust so the surface was really rough on almost every door. I got my doors free of charge and it looks gorgeous. What if my retailer does not have a sample, style or color that Im interested in? 2 sets of drawer, 2 sink base cabinets, 2 cabinet fronts only, 1 refrigerator panel, 3 filler pieces and 1 kick plate. Warped doors, poor paint and excess glue. We would have been done two months ago if we had the right cabinets in the quality we thought we were paying for. What wood materials are available from KraftMaid Cabinetry? We prepaid 5 months ago. Going outside to get to the old refrigerator in the garage. Top.
It's short one, one wrong cabinet, one too big. They are worse than builder grade cabinets. Then most of them were poorly painted or had very prominent flaws. NEVER buy Kraftmaid. Order shipped June 7. Designer Cabinets Online, a Caseworx LLC company. Revise and adjust your design plan as many times as it takes. They could help us but will not. So that's my $50,000 kitchen and master bath???? The finished product is beautiful and does add a special touch to our new kitchen. Standard shipping for all other online products is $10 flat rate within the U.S. and $20 flat rate shipping to Canada. Were experiencing longer than normal production and delivery times.
Thank you. Top. Cannot believe these cabinets got through their supposedly high quality control! Welcome to KitchenCabinetsReviews.com! Kraft Maids excuse back then was a change in the glue that act to bind that interior film to the wood. Home From Ordering To Installation Preparing for Cabinet Delivery, Note: Delivery trucks can be quite largetypically 26 or longer. Character counts in my decisions about the companies I choose to deal with.
Customer service was very rude . 
Completely unacceptable. Were experiencing longer than normal production and delivery times. I love being able to order the same cabinent style and stain finish, even when purchased years apart. Then furnish us with either a list of cabinetry or a floor plan of your kitchen. When my contractor screwed up my cabinet installation and used what was supposed to be trim for the cabinets to frame a window, the company quickly sent replacements at no charge. The quality of the new cabinets is just as good as the ones we had installed 14 years ago which still function like they did when they were new. Ordered from Home Depot and could not ask for better service. I am Very dissatisfied. Direct from the Manufacturer (Norcraft, Ultracraft and JSI). I re-ordered and waited almost two months. Kraftmaid was fully responsive even though the problem was caused by the dishwasher, not the cabinets. When my wife called again, there was no order for any of it! My assessment is they are either horribly understaffed or have not hired quality operations. Consider things likeunpaved roads or driveways or trees and utility lines that may prevent a large truck from reaching yourdelivery site. I have no idea where they are now. Customer service is lacking as they advise you to accept these minor defects. Get the latest updates. The box was undamaged leaving us to assume it was packaged that way at factory.
Sold that house and retired to a cottage on Cape Cod in Massachusetts. Be sure to indicate on any receiving tickets from a freight carrier what items are damaged. That's what $18K and sixteen weeks of waiting has bought me.
Camping indoors for weeks already no end in sight. We are pleased with our pantry cabinets. You will receive a quote on delivered cabinetry from us in one to three days, depending on the time we receive it. I was told all of the problems were within industry standards. Can I purchase doors or drawer fronts for my cabinetry rather than the entire cabinet boxes? Freight rates on out of state orders will be greatly offset by the fact that no sales tax is due. You can also request a quote by clicking here. Top, Cleaning for your cabinets is a relatively easy process. Overall very satisfied with the quality and price of my new kitchen cabinets. Have a plan for meals during construction. I asked my sales girl and she basically doesn't know and offered no assistance to locate them. I got my doors free of charge and it looks gorgeous. Many of our transportation and logistics partners are facing delays. The plastic brackets in the pantry break every year and are a constant source of grief. Received email from LaVally sales person with a delay date for delivery with Ha-Ha now you get to eat out more Spent thousands for gas and restaurant tabs. The best decision I made to remodel my kitchen with Kraftmaid. Do not buy your cabinets from this company or Lowes, one of the main sellers. We are camping out in our own house and have been all summer. Terrible or non-existent quality control. My cabinets arrived broken so my project was pushed back weeks while the replacements were built. Very dissatisfied with this product. (Designer Cabinets Online's website was designed by. How will you keep pets safe? Butone 2'x3'x 4" PKG arrived from Kraftmaid today. They replaced a few doors that had bad finish and replaced two cabinets, but the problem persisted and was reported to the regularly. We assumed that it would probably go a bit longer. They also said I should dispose of the damaged products and they would send me new products. If the email bounces or your account is not validated, or if you provide false information in any way, your review will not be published. They are of good construction. What is KraftMaids limited lifetime warranty? One cabinet damaged in transit and, again, Kraftmaid was completely responsive. We are still trying to get issues resolved after over two months and multiple reshipping of fix cabinet doors. My sense of humor has been destroyed by these people at krapmaid. Still waiting for the new island drawer replacement. I had to supervise him every minute. I contacted Kraftmaid for doors replacement. My installer was going to finish the job last weekend, but the product wasn't there. In some areas KraftMaid may be interested in establishing new dealer locations if a dealer meets specified criteria. What is KraftMaid doing to support the environment? Big box stores sell Kraftmaid, but they are vastly inferior, hence the poor reviews. The customer service is unbelievable nice (spoke with Stacey). Top, Were always looking for enthusiastic and dedicated workers to join our family. However, sizes will be configured to be used in KraftMaid Cabinetry. The cabinets have paint splotches, uneven paint job, cracked joints, and various other defects. Sales rep. Said they usually have 18 production lines running but now they are only running 6. The very small amount of warranty issues were promptly and completely addressed. The best decision I made to remodel my kitchen with Kraftmaid. Can't get our countertop people to make a template for our counters because they have to be installed first. We may request you to send the cabinet back to us so we may send you a replacement cabinet at no charge.
Cannot believe so many others have had disappointing results ALSO! The one issue or caution I would provide is the delivery we had multiple deliveries and we need to be very conscientious of the delivery company and when it was scheduled versus when it was delivered. I needed my kitchen done and functioning. When we call to schedule your delivery, let, the agent know of any potential hazards or issues related to your delivery location. I was told 12 week delivery by LaValley Building Supply in Claremont,NH. Customers should expect 6-12 weeks to receive their order. If you dont specify at the time of ordering, it is understood that you agree with our selecting the best carrier for you and will pay for shipping in advance as a part of your purchase price. Top, Basically, as long as you own your home, we will guarantee your cabinetry to be free from defects in material and/or workmanship under normal residential usage. To identify the stain on your cabinetry, please refer to your purchase receipt or invoice number of your original order. They said a week or so. He was too lazy or clueless abourt pre-drilling into the solid maple cabinets causing some splitting. Delivery day can feel like a whirlwind of chaos. Get the latest updates. What is the overall quality of the cabinets? I ordered solid cherry cabinets. Cabinetry is Built To Order enabling you to choose, the wood specie & color of your choice. Please know that we are leveraging all transportation options and constantly working with our logistics partners to get your cabinetry delivered as quickly and securely as possible. Generally, you will not have any assembly other than installing accessory items. We want your delivery to go as smoothly as possible., KraftMaids delivery service includes room-of-choicedelivery, Room-of-choice delivery meanswellplace the cabinetry in any room of your home or job site as long as. Were very sorry for the inconveniences and stress you may be experiencing from these delays. If you have any questions regarding this order, please call us at 1-888-562-7744. After 8 years the finish started flaking off the top and bottom of the base cabinet doors but not the drawers. You oryou, installer will want to be able to find and easily access all materials when the time is right., Transparency in Supply Chains Act Disclosure. Hopefully? This is just not the quality that I always experienced with a Kraft Maid product and certainly not the kind of customer service that gives me the feeling of an honorable company. We ordered white cabinets and they are GARBAGE! KraftMaid can only refund shipping costs if the return is a result of our error. Remodeled the kitchen from 1949 and again used Kraftmaid cabinets FROM A KITCHEN DESIGN SHOWROOM. They said they would replace it if it was under warranty, but of course are claiming that it broke from miss use and will not even allow us to buy the replacement now! Transparency in Supply Chains Act Disclosure. I had asked for a weekend delivery because I had lost so much time of from work for the other 3 delivery attempts. When we call to schedule your delivery, letthe agent know of any potential hazards or issues related to your delivery location. I will never recommend these companies to anyone ever again. Get the latest updates. Transparency in Supply Chains Act Disclosure. Had the initial purchase in 10/2020 cabinets took some time to come in. No returns are accepted for finish chips or door samples. We are a member of the Better Business Bureau. I am a builder and I have a project that needs a large amount of cabinets? I've already had some of the doors replaced because of this and the new ones are just as bad as the original ones. Designer Cabinets Online, a Caseworx LLC company.
Create an account to be able to manage all of your submissions. I like that Kraftmaid sink cabinet is made of a durable plastic so I not have to worry about water under the sink doing damage. Six months total for delivery completion. I emailed the pictures and a recap of the phone conversation. After three tries to receive finished & completed bath cabinets now over 6 months, the cabinets had to be realigned, front doors cracked & replaced also with cracks and dents, scratches on tall cabinet. Top, KraftMaid offers many of our storage solutions as after-market installations or kits. However, sizes are limited to those used on KraftMaid cabinetry only. If you are interested in becoming a dealer and meet the criteria, please complete this dealer request form. Where can I get information about KraftMaid Momentum cabinets? Your local designer or retailer will be able to give you a good estimate of delivery timing for your area. I have had to replace every single door multiple times due to delamination. Stay away from Kraftmaid products as you are just tossing your money in the trash. ANYTHING at a big box store is lower priced because the product is inferior, not because the big box store buys larger quantities; particle board vs. solid wood, for example. That is a lot of LOST SPACE and WASTE. OK first of all I am an experienced wood worker and have built custom face frame cabinets and am quite particular about my work. When we opened everything there was enough damage to pull my hopes of a nice kitchen into the abyss. Visit this FAQ page for the latest updates on our progress. Top, Please contact a KraftMaid Customer Care Representative at 1-888-562-7744. We will furnish you with an estimated freight cost when we figure your quote. Its match perfectly the original ones from 6 years ago. How do I go about ordering this high quantity of cabinetry? KraftMaid rep is not interested in correcting poor quality nor correcting poorly made items. Small orders may be sent by UPS or FedEx Ground at your request. Luckily we had replacements for some, but they discontinued the finish and when I tried to get one replaced recently they would not cover it under warranty and would not allow us to pay for it. They look great, feel great and had no damages during the shipping of cabinets. Transparency in Supply Chains Act Disclosure, Apply strong tape designed for shipping (do not use string), Attach a single address label with a clear and complete delivery and return address. Check your email inbox for messages about your order status. If you are storing cabinets andmaterials inside your home, be sure tocover your flooring in the designatedstorage area to prevent any damage. With more than 1.5 million square feet of manufacturing facilities in Northeast Ohio, we bring you the same kind ofhand-crafted all-wood, dovetail drawer boxes and I-beam constructed cabinets that we sold from our modest shop over 40 years ago.Why choose KraftMaid? I am wholeheartedly DISAPPOINTED and EXHAUSTED by this process with Kraftmaid, Lowes, and XPO. Were an industry leader and one of the largest built-to-order cabinet manufacturer in the United States, helping more customers create the home of their dreams than any other cabinet manufacturer in the world. I think not. While I have had misc issues, four of those have been okay. ayden birch aristokraft I remodeled my kitchen in 2015 with Kraftmaid cabinets. The cabinets look gorgeous. On small orders or orders very far away such as in California, Washington State, Etc, freight rates may run higher. Now we have a very large and expensive cabinet set with a door missing that we are not able to replace it is it is it is a very different coat color match. cabinets kitchen cabinet installation depot It was left on my porch like an Amazon delivery. I am a small business owner and Handyman. Master Card or Visa will stand behind the consumer in the event of fraud.
You can always contact KraftMaid Customer Care to discuss your order as well. With semi-custom cabinetry, you get to enjoy customizing your cabinetry design without the steep prices and extended lead times that often go with fully-customized cabinets. Kitchen Cabinets on KitchenCabinetsReviews.com. Dozens of phone calls, I got a delivery window of July 9. Obviously a defect with the finish application. Most of our cabinetry comes fully assembled & ready to install. Top, All KraftMaid cabinets are assembled and inspected here in the United States in our facilities in Northeast Ohio. My wife and I are remodeling a kitchen and dining room. Kraftmaid declined the warranty citing normal wear and tear. Where can I get replacement parts, touch-up materials or polish/cleaner for my KraftMaid cabinetry? Going back and forth with Lowes for the last 6 months and now I was told if I wanted a better paint job I should have purchased the cheaper MDF line???? Top, A local design professional can order door samples in almost any style, material, and color combination that we offer. And, when you place your order, our schedulers will quickly identify the timeframe for your specific delivery. My brother in law is getting ready to remodel their kitchen as is one neighbor, they are asking us how we liked ours and would we recommend? Its match perfectly the original ones from 6 years ago. I wish I could review my cabinets but wait, they have been on delay for two weeks and I find out about the delay 72 hours before delivery and the day they are SUPPOSED TO BE delivered they are bringing them back 2 states away with no knowledge of the next delivery date with XPO logistics because of a truck breaking down. No apologies, no discounts! Top, Environmental responsibility is a commitment at KraftMaid Cabinetry. We had a replacement order put in, meanwhile the installers put the damaged one in so the countertop people could take measurements. Consider the number of cabinets you, ordered, plus trim, moldings and otheraccessories., Ideally you should choose a location where boxeswill notneed to be stacked and where theywont, Dontforget about storage space for other items such as flooring, sinks, and appliances. Came to my residence and lied about a back ordered cabinet being on a truck on its way. The answer is no. 100% of my order was damaged and they are refusing to replace and/or reimburse me for the cabinets. There is very little protection on the corners so about half of all my cabinets had some sort of damage from shipping. Unacceptable.Ssve yourself the embarrassment and frustration..Buy from a real local cabinet shop. Shipping time for orders placed through kraftmaid.com is approximately 10-12 business days. We've been happy with our cabinets and decided to order Kraftmaid again when building a new home. We ordered white shaker style so it shows everything. If i had known I'd have this many problems I would have bought another companies cabinets. Once I place my order, when can I expect to receive my cabinets? My cherry cabinets have held up beautifully after 10 years of use and the customer service is so fabulous that I can't think of a single reason to buy anything other than Kraftmaid. 27th came and went, no drawers. The customer service is unbelievable nice (spoke with Stacey). Top, Your local vendor can recommend certified installers (general contractor), interior designers and kitchen designers. I have been hung up on 3 times by Kraftmaid customer service, called the manufacturer about 30 times because I have not received one person who can answer any questions I have. KraftMaid cabinetry is made to order for each customer. At your request, we can ship your order freight collect. To learn more on how KraftMaid is committed to the community and the environment, please visit our Environmental Commitment section. Unfortunately, the cherry cabinets were out of our price range, so we opted for maple cabinets with a cabernet finish. Then, you complete your cabinet design with your choice of finish and decorative hardware. Fortunately I am able to get re-orders of most of the cabinets we bought but doing double the install work AND waiting months for our kitchen to get completed is a major hassle. Arrived weeks later, stabbed and destroyed by a forklift at trucking company. To view a wide selection of ideas for cabinetry solutions by room, visit our room gallery and become inspired. My wife had to spend literally days on the phone being passed around trying to figure out what had happened. I remodeled my kitchen in 2015 with Kraftmaid cabinets. The cabinets listed are all major brands and all manufacture nice cabinets. We understand youre excited to see your new room come to life, so were working to get your order delivered as quickly as possible. I emailed the Kraftmaid district manager and the district manager's supervisor but received no response. The next day I received an email saying do not dispose of the cabinets but that they would send me replacement parts and pieces. So, I wish I would have found these reviews before we purchased our Kraftmaid cabinets. Theyre part of every remodeling project. No end in sight. Should you receive a damaged item that has been confirmed as a manufacture defect, notify us at once. The sink base can't be installed because it's AFTER the drawers. The cabinets look gorgeous. Your local local design professional is the best resource to determine available sizes. I have truly had it. The stuff crumbles just the same as it always did and you are better off upgrading to plywood. thomasville Any issues that we had during installation were resolved to our satisfaction. (missed number three) and that one replaced with a new shipment but again wrong size (miss number 4). Go ahead! They SAY backorders are first in line for production, but that can't possibly be true because that would mean they haven't produced anything since June- which I know is a lie! I had no intention of hiring someone to do this extra work and I wanted new products. Boxes or APO/FPO. Why? Items ordered through KraftMaid retailers cannot be returned to or refunded by KraftMaid Cabinetry. I visited two retailers who both sold KraftMaid products, but the cabinet names were not the same.
