Thanks. I am personally not a huge fan of the Moon Palace as of recently just because of the client feedback we have been getting (some of which you can see in the comments section below). We like resorts that are family friendly but still luxurious enough for adults to enjoy. Yes, its not far from the airport at all. So to be clear, the beaches at MOON PALACE are pretty much so-so at best and it appears fro what I am reading, its really not possible to just walk into the clear blue water. From the start I had a horrible experience. What kind of people just ignore a client whos upset and is asking to be compensated for all the things that werent done properly. How disrespectful to say you fulfilled your contract when it wasnt and you think you can just get away with it. Thanks, Thanks for getting in touch One of our Travel Specialists will contact you shortly, with information on the room categories along with a description for this fabulous hotel. Other activities include Spanish classes, dance lessons, and a variety of tours and excursions that can be arranged. palace beach Would Moon Palace be a good choice for us? When Is Tiger Woods Peyton Manning Tom Brady? As a keen golfer the price of 303 usd per round is pretty high without the credit offset. How Far Is Moon Palace Cancun From Airport? Thanks for reaching out. How do Dreams, The Grand, Beaches all compare? We are always on hand to help when we can so if youre interested in booking any day tours or excursions get in touch via custmercare@playadelcarmen.com , Hi. Thank you very much. Also, I read that if we want to try the services and amenities from the GRAND, we can buy a one day pass, and access the waterpark and those kind of stuff. Thanks! If it is resort credit, you would need to check with the Moon palace directly. It certainly keeps millions of American dollars in the U.S.A for one of the busiest seasons of the year. It was very informative! None of our visitors have ever complained about it before, and I just asked some of our Travel Specialists who have stayed here before, and they never heard anything. palace sun ron . Since you live there, can you please share with me what you are seeing and hearing? Theres also a liquor dispenser with higher-end labels, and upper-tier rooms feature Lavazza coffeemakers. Weve booked Moon Palace but thinking of upgrading to The Grand. I believe we have 1,500 resort credits. Hey Heather, it really depends on what the exchange rate is and what works out as the best value for money. https://www.playadelcarmen.com/blog/1-day-guide-to-tulum/ If you need anything else whatsoever email me personally at sarah@playadelcarmen.com Id be happy to help. We can also help you organizeyour destination wedding in Playa del Carmen at the Moon Palace. Along the south coast of Miami is the Moon Palace property. As for the 400, I am unsure what you are talking about. We are trying to book something fro middle of feb. We have 4 kids ages 11 6. Hey Missy, Nizuc is open please contact us at customercare@playadelcarmen.com for the best deals/perks/discounts. How disrespectful to your guests to just think you can ignore us and we would go away. Do not plan your wedding here. https://www.palaceresorts.com/rcbrochure Sunrise and Nizuc all depends on your personal preferences and the type of room or view you want. . I will play golf and bring my clubs if we stay in the golf room with buggy is there any other charge than the fee for the courses? The rooms at your hotel have been recently renovated and they are very nice. Also if I am taking a shared shuttle from the airport, how many stops away is the moon palace one of the closer resorts? You can pay either cash or card. palace beach Some of the choices in marble don't appear exactly chic, but it still makes a nice impression. Its in Cancun. Please advise as we are coming with kids and they are looking forward to play in the warm water. 
Thoughts? That does help explain things a little one other thing I forgot to ask is safety at the airport both when we arrive and depart as there was some mention of risks there. Hola Siva! Hi , I am visiting in November with my partner and friends(age-23-27). I and many of the team have drove in this area for many years and never encountered any problems. We need 2 rooms but are hoping for our own private pool or at least being able to pick a room close to everything. They even have a horse-drawn carriage and other options you cannot find at other all-inclusive resorts. I was a guest at Moon Palace for a convention last week. Once you speak to your provider they can tell you how much resort credit you have. Youre more than welcome, and if you have any other questions be sure to let us know, we would be happy to answer them for you Have a great day! Believe it or not, a private transfer from Moon Palace to Playacar palace will cost much less than a cab! A private transfer is a private pick up that will take you from one place to another. Its well worth visiting Playa del Carmen as it offers a different more relaxed and chilled out vibe. However, one of the main reasons we decided to return was due to the water park. If you would like our help booking please contact us via customercare@playadelcarmen.com or call us on our toll-free number 888-537-9797. Activities such as water aerobics and volleyball take place at various times throughout the day. Speak soon. The marble bathrooms are generally a step above much of the area competition, with handsome vessel sinks, a good amount of counter space, and separate showers and whirlpool tubs built for two. mayan riviera maya palace mexico 
. The only violence in Cancun is that between drug gangs, its far removed from tourists. Wireless is available and included resort-wide including the rooms. Ive passed your inquiry on to our dedicated travel team here at PlayaDelCarmen.Com, they will be able to advise you better with what youre looking for. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. thanks! Any suggestions? Finally, do you know if we have acces to restaurants of GRAND, and if not, how many A La Carte do we have acces to, on site of Sunrise/Zuric ? Hey Eddie, leave it with me Ill try phoning the hotel today and get back to you via email with the answer they give me. The food at the restaurants was pretty good. Of course, almost without questions, the beach is the main draw at this hotel. Sarah, Hi we are booking soon and would like some info before we decide hotel and room. TIA. 
Looking for golf, spa, swimming and good food. Hey Howard, thank you for reaching out. I appreciate your offer to help me make a booking elsewhere, but Im reluctant to spend money unnecessarily on another water park, when one of the reasons I booked The Grand was for this facility. does the resort gives concessions for non alcohol guests. Or, would you recommend staying closer to the Beach Palace side? Please email us at [emailprotected] for all the deets. I would be really angry if I decided to stay there believing in what the travel agents said and once being there finding out that they do have dolphins in captivity. . Our food was served cold. We are NOT directly affiliated with the Moon Palace. There are several cabs between Cancun Airport and Moon Palace that can cost between $220 $270 per passenger. We didnt plan any excursions, so perhaps its a better deal there. As part of this 5-star hotels amenities, it offers free WiFi, 24 hour front desk and room service. For the spa, book as soon as you can to ensure you get the day and time you want. This is the best site of reviews so far . Youre more than welcome, Im glad to be of help. 
You may find my recent blog on Tulum useful. I am leaning this direction myself. Wondering if this is a for sure fact?! Whats the best way to get there? Thanks for the view, I am booked to go in January! Hello Juan, thank you for reaching out yes you can but there is no transportation. While the style here certainly doesn't live up to the luxury status that the hotel claims, everything is pleasant and beachy, with a touch of class. I have asked for your GMs contact several times and still am ignored. Is it worth it to upgrade to the Grand?
Are there any activities for my daughter?
If not, we can quote you. Hey there Tajendra, yes the Moon Palace prides itself on their wide range of dining options, rest assured you will find something to satisfy your tastes. He also said he is hearing that they will be closed most of September and October. This is a great source of information, but now Im a little nervous about having booked at the grand in December due the comments about the beach. Asian dishes are available at Wok for dinner, and La Terraza offers wood-fired pizzas for lunch and a la carte cuts of meat for dinner. Im thinking about going to Cancun the week of 7/1 with my wife and kids (ages 13 and 15). I will have one of our expert Travel Specialists reach out to you to begin discussing the best options for your trip. However, if you do choose to upgrade to Grand, of course, you would have the waterslides at no extra surcharge which is always a bonus for keeping them entertained. Is Playacar Palace part of this as well or is it a totally different resort? Yes, I recommend booking ahead of time if you can as its high season. One glaring example of their weakness in this realm: I was at a buffet that included beans frijoles and the label on the dish clearly warned no vegetariano / not vegetarian meaning the beans no doubt had something like pork or chicken mixed in. I like to check the weather forecast before we head there . If our room is not at the Grand location of Moon Palace, is the waterpark accessible for us without any extra cost (family of 4)? You can also get help organizing your corporate event. Ladies if you are looking for an easy and fun place to plan your wedding.LOOK ELSEWHERE. Since a dark/murky beach might not appeal to us and we could go to another of their properties, we have this silly question: will we also allowed to enjoy drinks / food In these other facilities as part of the all-inclusive package? Hello, we will go to Moon Palace next week with six other families (all families have small kids, e.g. If you would require our help getting from one help to another contact me at sarah@playadelcarmen.com and I can give you a quote. I was planning to stay at the Grand in November, but I was really concerned about it having dolphins in captivity, I asked two travel agents and also asked on Google maps questions and all of them said that the place doesnt have a dolphinarium, however I have been reading some other reviews and they do mention dolphin swim, my question is: are the dolphins inside the actual facilities of the hotel or it is just like an optional tour that they promote and they take you to another place outside the hotel to see the dolphins? . Hi Youll be in good hands very soon. Hello Far, paradise awaits! Jose Chapur, of Palace Resorts, has recently opened a Moon Palace Jamaica Grande hotel in Ocho Rios that marks the companys first overseas venture beyond Mexico. There's an abundance of event space available at the hotel, including the rooftop, open-air venue with its attractive Mayan-inspired flooring as well as a convention center, which can accommodate up to 450 guests. palace beach beautifully floor water What is your take on the Moon Palace? They were the worst part about planning and made my day so negative. In Ocho Rios in Jamaica, just minutes south of Cancun, Coral Suites resorts provide the best all-inclusive vacation experiences with eight oceanfront beachfront venues. Feel free to reach out with your questions, or give me a number where I can give you a quick call, I am happy to help. Hoping I made the right decision about going here. how advance we need to book SPA services? The weather is always sunny and warm here, however, July is considered the rainy season so you may get one or two days with an hour of rain here and there. Hola Natalia, thank you for reaching out to us. Hola! The decor in the common areas and in the 372, The upscale, all-inclusive Panama Jack Resorts Cancun is a family-friendly beachfront property in the Hotel Zone, and one of the best values in Cancun. However, it is never guaranteed unless you book the family suite, but we will do our best. Hi there, can you tell me how much a day pass for the Grand would be if we stayed at Sunrise? We absolutely love Cancun but wont travel there if there is a threat of safety. Thanks! Hola Wendi, thank you for getting in touch! This resort has no beach, but there is a lovely dock area where you can swim and snorkeling is close by. Its just a nice gesture and not something you HAVE to do.
I will be staying at the Moon Palace next week and would like to know If my family and I can also visit PlayaCar Resort and use the facilities as in Moon Palace. If anyone complains about not having enough to eat or enough options at this resort, I will have a hard time believing them. Maybe perhaps a few that could be considered a MUST SEE.. going for 10 days so have $2000 to work with. We are a family of 5 with kids aged 13, 15 and 16. Hey Ellen, yes there are a few areas in Nizuc, Grand, and Sunrise that are adults-only. Any advice!? My daughter loves to go in the water and jump with the waves and it seems that is a no go here. first timer going there with my family. One of our Travel Specialists will contact you shorty with more information family friendly resorts. Resort credit applies for all room types, but the amount you get is determined by the number of nights you book. Ive stayed and worked in 100s of all-inclusive hotels over the years. If you book the hotel with us we will ensure you get the best deal and be able to answer any questions you may have about the hotel more efficiently. The beach and pool area are important to us. It's worth noting that none of the restaurants require reservations, making it easy to pick and choose a meal on an whim.