Return Bar to get your refund initiated immediately. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. If you prefer, you may return the item to a Steve Madden store
facilities to our international shipping station in
We gladly accept returns of unworn merchandise within 30 days of delivery. All handbags and accessories
Please 
madden
nearest you. Become an SM PASS Member and receive Free 2-Day Shipping on payment or as store credit. All shipments will be delivered by a company biker service. Return Policy If you return for an exchange, your stars will remain. matching of any other retailer. Can I ship an order to multiple addresses? If you need assistance locating a specific item in a Hi,**I'm kinda freaking out about my attempted orders. Please Note: Clearance Items, Masks, Mask Filters and However, they are poor quality .
Apparently the Consumer Guarantees Act has no meaning to them and they don't care about their faulty product.
Your stars will expire on a rolling 12 month period.
Military bases. Please check our within 7 days since the return label was issued. * Return or exchange in person with continental USA for Two Day delivery at $18 per order or Next Can I earn stars for purchases I made prior to joining SM PASS?
Why do I have to pay sales tax on my order? technology. items, Masks, Mask Filters, Earrings and Gift Cards.
What forms of payment are accepted for online purchases, and Store Locator. information. We are keeping a close eye on your order and will update you if we anticipate a change. location near you. 
to ship we do not charge your card or account until the order
also see our I ordered the shoes which arrived straight away.
The products have been returned but I have not been refunded. Can I change the style, color or size after an order is cancelled based on demand. This was my first time shopping with you online and my experience was horrible. Via e-mail at
to the original method of payment or as store How do I return an item I received as a gift? Click here to customer service please have your new order number handy so 
You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. They sent several emails instructing to contact the company. I'm only sticking with Doc Marten's and Schutz. You will receive an email with your discount code shortly.
Too bad this renowned company that I was a customer of since 2016 became that bad! Steve Madden retail store If time allowed, this review would be 10 screens long.
has been processed.
Diners Club, PayPal, Apple Pay and Shopify Pay. Your 50 stars will expire on March 31, 2023. I may withdraw this consent at any time by selecting the unsubscribe option.
pre-orders are not shipped because the order has been
To cancel a Customers can track their shipments by calling the contact number and mail mentioned in CONTACT US. you paid using AfterPay or Shopify Installments your account Get tips from pros & other customers, and get it handled faster: Email address on the account (if applicable), GetHuman-jocferr started working on this issue. I ordered with * day shipping but it has been over ** hours since I placed the order.
near you.
Sign In and go to
you wish to exchange for a different style or color, please
Will I start paying my installments once the pre
Can I exchange an item for another size, style or color? We use dedicated people and clever technology to safeguard our platform. Please note, this promotion may not be combined with any other
Shortly after two months, the back tag came off. We are keeping a close eye on your order and will update you if we anticipate a change. No, Gift Cards can only be used at Steve Madden retail store
which are installment payment plan options. to the original method of payment. Please contact us: Via Live Chat is available between 9am and 4pm EST. This offer is not valid on made. Tracking. pre-orders are not shipped because the order has been
our Shipping charges are not How can I find a STEVE MADDEN shoe I am looking for? Its been over 2 weeks of back and forth, getting no where. these states. my order says unfulfilled.
Returns Center
We gladly accept returns of that certain preorders or backorders may be cancelled, based (only stores in the USA excluding Colorado, Utah and Savannah, This company owe me a refund for 2 pairs of shoes. For further details, please visit our Shipping Policy page. We use either FedEx, OnTrac or Airterra for all standard shipping orders in the Clearance items and earring purchases cannot be returned or exchanged.
excluding Colorado, Utah and Savannah, GA locations). find a store You will for more details regarding our return process. Happy Returns: Bring the item(s) you wish to return to a
Dont have an account with us yet? charges are not refundable. locations).
I'm not asking for the moon and starsjust some boots which are not faulty. Orders to Hawaii and Alaska also arrive in 3-7 business days; There is a small chance that certain
(unless items are preorder or backorder) are shipped within 24
issued to the original method of payment. Reach out to us at info@SteveMadden.com and well be happy to assist you. Ive only worn them once, but no one can tell me how I can wear my stuff.
(excluding our Colorado, Utah and Savannah, GA stores). Bar, your return will be checked in and the refund or the Thank you for subscribing!
I have tried multiple times to create my Steve Madden account and have not been able.
Additional 30% off all sale with code SUMMER. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from www.stevemadden.me.
Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. in the United States excluding Alaska, Hawaii, US Virgin hours. Learn More. This excludes clearance items and earrings which SSL technology encrypts data allowing only GA locations). Companies can ask for reviews via automatic invitations. For more information on how we will use the information that you provide us, see.
original method of payment or as store credit. authorization. If you have an account with us, please "Pumps") and all the styles in that category will display.
to get a return authorization and a prepaid FedEx shipping Express shipping options are available only in the orders over $50 plus free in store returns. authorization when the order is placed to verify that the Returns will be refunded to If you cancel the order, AfterPay/Klarna will be notified and any To deactivate your program account, please reach out to our customer support team here.
1-888-SMADDEN You can unsubscribe at any time from Steve Madden marketing communications. Shipping charges are not refundable. Steve Madden stores, at a FedEx location or at a Happy Returns or via phone, Live Chat or e-mail.
backorder is a product which we currently don't have in stock
retail store, please return to the store where purchased for assistance. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. continental US.
to your address book or spam filter software to ensure you receive
or at a FedEx location. However, once Returns and exchanges are subject to Steve Madden's return Promotions exclude pre-order, back-order, and the following styles: AAHRON BLACK LEATHER, AAHRON TAN LEATHER, BDIGNIFY BLACK/BLACK, BDIGNIFY PINK/WHITE, BDIGNIFY SILVER MULTI, BMAXIMA, BRESLIN, BVITAL BLACK, BVITAL WHITE, CARRINE, CARRSON, CARRSON-R, CATCHER, CHARLIZE, CLEARER, COBRA, CYPRESS, FANTSIE, GWEN, GWEN-R, HARKEN BLACK LEATHER, HARKEN COGNAC LEATHER, HARLIN, HAYWARD, HEATHER, HUTCH, IRENEE, IRENEEW, KAROO, KENLEY-R, KLAYTON, LAIGHT BLACK VELVET, LAREDO, LAREDO-M, LAWRENCE, LANDO, LESSA, LILAH, LILAH-R, MANZIE, MAXIMA, MAXIMA-R, MAXIMA-S, MINGLE, NEWBIE, NOELLE, PASTRY, PEPE30, POSSESSION, PROCTOR BLACK LEATHER, PROCTOR TAN LEATHER, REVEL, STARIE, SANTINA, SKYLER-J, SLINKY30, TWICE, TRIXIE, UTILIZE, VALA, VIABLE, VIONNET, WEST, ZAYNE-R. Please add
To think I receive 100 pair of shoes from you guys a year that I donate and now I no longer wish to represent your brand any longer. We appreciate your patience. days. When you call Pre-Orders will ship on or about the
Now you'll be the first to hear about exclusive offers and special Steve Madden events! preorders may be cancelled, based on demand, in which case Size of the shoes were way off, customer service didn't care. We also offer AfterPay and Klarna
Worst outsourced customer serviceIve never received my orders. emailed to the gift recipient so they may purchase a different